De-Escalation Support Officer

The De-escalation Support Officer focuses on preventing workplace accidents and promotes health and safety awareness and education to individuals within the organization. Prevents workplace accidents and promotes health and safety awareness and education for employees. Conduct proactive patrols of all clinic buildings and grounds to prevent fire, theft, vandalism, illegal entry, and bodily harm to patients, visitors, and staff. Serve as immediate and first responder to crisis situations, document all safety and security incidents in accordance with department policies and procedures.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

* Perform basic public safety and security duties. Conduct internal and external patrols of all facilities and grounds. Respond to and report on both routine and emergency calls for service, building alarms, restraint of violent patients and/or visitors. Monitor assigned area for suspicious activity, and screen vendors and visitors entering the facility.

* Provide escorts to patients, visitors, staff and others in conformance with established procedures.

* Identify security vulnerabilities, safety hazards and violations of clinic policy. Take immediate correction action to mitigate the vulnerability or hazard, if possible, and collaborate with other departments to either mitigate or resolve, if warranted. Report deficiencies to Supervisor, and document via an incident report or work order for required follow up and resolution.

* Take proper actions during patient crisis interventions to achieve the safest possible outcomes for patients, employees, security officers and others using the least invasive measures possible.

* Ensure that all employees and other appropriate members of the MCC community are in possession of a clinic identification badge and that it is clearly visible. Consistently engage all individuals without visible identification in an appropriate and courteous manner.

* Grant access to locked areas and buildings to authorized staff in possession of MCC identification badge. Restrict access to those individuals who have no authorized business on campus in accordance with established policies and procedures.

* Maintain composure under stressful circumstances, using all trained intervention skills including verbal and nonverbal de-escalation strategies and approaches.

* Provide excellent customer service by assisting and interacting with patients, visitors, and other staff in a manner that conveys the highest level of dignity, respect, courtesy, and professionalism.

* Assist with all emergencies and disasters that may affect the clinic, including crowd control; evacuations and other responsibilities as directed by supervisors.

* Complete an accurate and comprehensive written incident report for any incident occurring upon MCC property. Ensure compliance with established procedures.

* Enlist the support of a supervisor or assistance from fellow Officers when warranted.

* Maintain collaborative relationships with peers and colleagues in order to effectively contribute to the working group's achievement of goals, and to help foster a positive work environment.

* Complete all training requirements and courses established and/or provided by the department.

* Assist with receiving packages/deliveries, outside clean up (such as snow, ice, trash), minor janitorial issues in lobbies and other basic tasks.

Key Competencies

* Ability to work autonomously under minimal supervision.

* Commitment to driving diversity, equity and inclusion and access to health care for all

* Excellent verbal and written communication skills

* Strong critical thinking and problem-solving skills

* Creative, innovative, brings a new perspective

* Proven strategic agility, ability to succeed in a fast-paced, continuously evolving environment

* Ability to adapt to the needs of the organization, employees, and patient populations

* Ability to prioritize tasks and to delegate them when appropriate

Work Environment

The primary environment is home office, administrative office, or clinical office. This role requires regular…