Seasonal Emergency Operations Center Specialist - Flex shift

Description

EMERGENCY OPERATIONS CENTER SPECIALIST DC4 – FLEX SHIFT (Seasonal)

Brand:
Victoria's Secret

Location:

Reynoldsburg, OH, US

Location Type:
On-site

Job Area:
Asset Protection and Safety Services

Employment type:

Seasonal

The Victoria’s Secret Emergency Operations Center (EOC) is a 24/7 global crisis monitoring and incident coordination function supporting the Asset Protection mission to safeguard people, product, and property. The EOC delivers time-critical alerts, intelligence, and situational awareness related to criminal activity, geopolitical events, severe weather, and natural disasters.

The EOC Specialist operates in a team-based, high-speed environment to identify, assess, and triage security and crisis incidents impacting the enterprise. Serving as a primary intake and coordination point, the Specialist supports associates and business partners worldwide by ensuring timely escalation, accurate reporting, and coordinated response in accordance with established protocols.

Shift: Flex

Schedule:

This role requires the ability to work nights, weekends, and a flexible schedule.

Serve as a primary intake point for enterprise security and crisis-related calls, delivering professional customer service while collecting, assessing, and documenting incident information.

Act as the initial responder for security and crisis incidents, conducting triage, coordinating response actions, and escalating to leadership as appropriate.

Maintain continuous situational awareness by monitoring internal systems, open-source intelligence (OSINT), external media, and vendor feeds for emerging or active threats.

Monitor building security systems, including access control, burglar and fire alarms, and CCTV platforms, coordinating issue resolution with Asset Protection and technical partners.

Perform effectively in high-stress, time-sensitive situations, de-escalating emotional interactions and providing clear, safety-focused guidance.

Produce accurate, timely, and detailed incident reports and situational updates for field leadership, stores, and home office partners.

Support coordinated operational response efforts, including crisis management, enterprise risk escalation, and international travel safety monitoring.

Perform additional duties as assigned to support continuous 24/7 operations.