Receptionist, Security

Position Summary

We’re seeking a motivated, passionate, collaborative and detail-oriented Receptionist. The ideal candidate is a team player, has excellent communication skills, and can organize & prioritize tasks. This is an onsite position located at Mattel’s headquarters in El Segundo CA. Shift: Monday—Friday 8:00 AM–5:00 PM.

The Global Security Team is responsible for the protection of people, assets, and reputation of Mattel. We accomplish this by hiring, training, and developing top security and investigation professionals, implementing effective policies, collaborating with others, and by leveraging existing and emerging technologies.

• Provide exceptional customer service to all Mattel employees, vendors, and visitors on property. This includes in-person response, voice calls and digital communications.
• Ensure security and safety protocols are followed.
• Answer phone calls and transfer as appropriate.
• Provide visitors with information to navigate the building including pointing out nearest amenities and fire exits. Issue visitor passes.
• Maintain a neat appearance of reception/lobby area. Periodically inspect common area equipment to ensure good operating condition.
• Perform administrative for the security function as needed. This includes but is not limited to compiling reporting, data entry, and data tracking.
• Monitor the lobby to report any suspicious activity and/or safety concerns to Global Security.
• Other duties as assigned.
• Ensure adherence to access control standards including the employee badge policy, visitor registration, temporary or contract worker check‑ins and intern badging along with other visitor types.
• Support IP (Intellectual Property) process surrounding confidentiality and controlled destruction of IP per Mattel standards.
• Additional responsibilities as assigned by supervisor or manager.
• Requires flexibility to adjust shift times to support business needs. Able to work weekends or holidays to support business needs.
• This is an onsite position and does not allow for remote work.

• Two+ years of Reception, Customer Service, Security, or military background preferred.
• High school diploma or GED, required.
• Excellent interpersonal skills and the ability to engage with employees, clients, and visitors.
• Strong computer skills and understanding of the Microsoft suite to navigate communications and prepare documents for presentations.
• Must have a valid CA driver’s license.
• Must be able to obtain a CA Guard card within X months of hire date.
• Must be certified in First Aid, CPR, and Blood‑borne Pathogens, or be willing to obtain certification through training provided by Mattel (annual training provided).

The pay range is indicative of projected hiring range; however, base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.

Mattel is an affirmative action/equal opportunity employer. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities. All your information will be kept confidential according to EEO guidelines. Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.