Senior​/Principal Emergency Management Dispatch Telecommunicator - Incident Management, Onsite

Senior/Principal Emergency Management Dispatch Telecommunicator - Incident Management, Onsite

Sandia National Laboratories is the nation's premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad array of areas. Some of the main reasons we love our jobs:

Challenging work with amazing impact that contributes to security, peace, and freedom worldwide

Extraordinary co-workers

Some of the best tools, equipment, and research facilities in the world

Career advancement and enrichment opportunities

Flexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work 4 ten-hour days each week) compressed workweeks, part-time work, and telecommuting (a mix of onsite work and working from home)

Generous vacation, strong medical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance*

World-changing technologies. Life-changing careers. Learn more about Sandia at: http://(Use the "Apply for this Job" box below)..gov

* These benefits vary by job classification.

We are seeking a skilled Emergency Management Dispatch-Telecommunicator to coordinate all-hazards incident communications and emergency response activities at Sandia National Laboratories (SNL). This role supports 24/7 emergency operations, incident management, and coordination with internal teams and external agencies during emergencies and disasters.

On any given day, you may be called on to:

Receive and triage emergency (9-1-1) and non-emergency calls via multi-line phone system, following protocols.

Provide pre-arrival EMS/EMD instructions and dispatch emergency resources using multi-channel radio systems.

Document and track service requests using CAD and other software; operate mass notification systems per DOE and NFPA standards.

Maintain logs and records for quality assurance, reporting, and event analysis.

Monitor safety of Sandia employees on domestic and international travel.

Track local and remote weather conditions; communicate safety messages to workforce.

Collaborate with Agency Representatives and Duty Officers to declare emergencies, classify incidents, and notify jurisdictions.

Serve as primary contact for security and safety incident reporting (SIMP, ES&H) on-site and remote locations.

Monitor facility control and fire alarm systems across Sandia sites; dispatch resources and notify personnel as needed.

Manage EOC duty schedules and activate EOC during emergencies.

Coordinate corporate notification and reporting programs for Sandia sites, including 3-1-1 services.

Participate in drills, exercises, and training to maintain proficiency.

Notify and activate partners with critical information to support decision-making and safe operations.

Operate effectively in dynamic, high-stress environments.

Build and maintain relationships with internal and external emergency preparedness partners.

Work onsite on rotating 24/7/365 shifts, including nights, weekends, holidays, with overtime and shift differential.

Gain knowledge of alarm monitoring procedures, federal/state emergency laws, DOE orders, and lab safety policies.

Understand hazards and response procedures for fire, chemical, radiological, security, and natural disasters.

Due to the nature of the work, the selected applicant must be able to work onsite.

$48,500 - $89,000

* Salary range is estimated, and actual salary will be determined after consideration of the selected candidate's experience and qualifications, and application of any approved geographic salary differential.

High school diploma plus three (3) or more years' experience or equivalent of combination of education and relevant experience.

Experience in the following:

Law enforcement, fire, rescue, security, medical dispatching, other emergency services, 311, or communications and/or dispatch center.

Microsoft Office Suite and other computer software systems used by emergency response organizations and communications centers.

Ability to obtain and maintain a DOE Q-level security clearance.

Associates or Bachelor's degree in emergency management, business studies, public safety, communications, occupational safety, or related field and (3) years of experience, or an equivalent combination of related training and experience; or working towards completion of same.

Experience working with the following:

Radio and notification communications systems, multiple monitoring computer consoles, data collection and recording systems, computer aided dispatch systems, and/or other emergency response and management support systems.

National Incident Management System/Incident Command System with Emergency Operations Center, Public Safety Agency, or emergency services organization.

Completion of Federal Emergency Management Agency (FEMA) courses.

Experience in the following:

Supporting incident…