Seasonal Emergency Operations Center Specialist - Flex shift

Why You Belong Here

At Victoria’s Secret & Co, you’ll join a world‑leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You’ll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy.

We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you’ll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real‑world experience, and learn from the best in the business.

EMERGENCY OPERATIONS CENTER SPECIALIST DC4 – FLEX SHIFT (Seasonal)

Brand:
Victoria's Secret

Location:

Reynoldsburg, OH, US

Location Type:
On‑site

Job Area:
Asset Protection and Safety Services

Employment type:

Seasonal

The Victoria’s Secret Emergency Operations Center (EOC) is a 24/7 global crisis monitoring and incident coordination function supporting the Asset Protection mission to safeguard people, product, and property. The EOC delivers time‑critical alerts, intelligence, and situational awareness related to criminal activity, geopolitical events, severe weather, and natural disasters.

The EOC Specialist operates in a team‑based, high‑speed environment to identify, assess, and triage security and crisis incidents impacting the enterprise. Serving as a primary intake and coordination point, the Specialist supports associates and business partners worldwide by ensuring timely escalation, accurate reporting, and coordinated response in accordance with established protocols.

Shift: Flex Schedule – This role requires the ability to work nights, weekends, and a flexible schedule.

• Serve as primary intake point for enterprise security and crisis‑related calls, delivering professional customer service while collecting, assessing, and documenting incident information.
• Act as initial responder for security and crisis incidents, conducting triage, coordinating response actions, and escalating to leadership as appropriate.
• Maintain continuous situational awareness by monitoring internal systems, OSINT, external media, and vendor feeds for emerging or active threats.
• Monitor building security systems, including access control, burglar and fire alarms, and CCTV platforms, coordinating issue resolution with Asset Protection and technical partners.
• Perform effectively in high‑stress, time‑sensitive situations, de‑escalating emotional interactions and providing clear, safety‑focused guidance.
• Produce accurate, timely, and detailed incident reports and situational updates for field leadership, stores, and home office partners.
• Support coordinated operational response efforts, including crisis management, enterprise risk escalation, and international travel safety monitoring.
• Perform additional duties as assigned to support continuous 24/7 operations.

Minimum Salary: $24.00

Maximum Salary: $31.50

Your Experience

• Strong decision‑making and incident triage capability in time‑sensitive, high pressure environments.
• Ability to build rapport and collaborate effectively within a team‑based, 24/7 operational environment.
• Strong written and verbal communication skills, including incident documentation, escalation, and situational reporting.
• Ability to navigate multiple tasks simultaneously while maintaining composure and diffusing emotional situations.
• Brings a proactive, self‑directed approach to supporting EOC operations and executing crisis and global security procedures.
• Familiarity with OSINT, social media monitoring, and threat‑detection methodologies is desired.
• Proficiency in Microsoft Office and enterprise incident management or reporting tools.

Experience Preferred

• Relevant professional experience or education in emergency management, criminal justice, intelligence studies, international affairs, national security, or related fields.
• Experience in a GSOC, EOC, SOC, military command center, emergency call center, or similar operations environment.
• Security, safety, or…