Installations & Deliveries Director

Job title Installations & Deliveries Director Function COO Location Ripponden with regular UK travel Reports to COO Responsible for staff c.50 Colleagues located in Ripponden and home based across the UK About our business JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services.

JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. Role overview The Installations & Deliveries director will be accountable for processing and delivery of all new business orders across Total Care, Machine Sales, Vend Share and Service Contracts across JLA's Laundry and Catering business lines in the UK.

In this role, you will be our technical authority across Laundry & Catering installations processes, providing expert guidance on installations, specifications and customer solutions. Working closely with Sales, Product, L&C Field Operations and senior leadership teams, you will help deliver solutions for installation projects that minimise time to deliver and maximise On Time In Full delivery. This role is critical to achieving JLA's growth objectives, being responsible for ensuring all new orders are processed and delivered in a timely manner and to the highest quality, enabling our continued growth.

You will lead c.50 colleagues including office-based installation coordinators and field based project managers and installers, as well as managing a network of subcontractors. You will be responsible for driving operational excellence both in order processing and the quality of technical installations. You will support our commercial teams in providing technical installation solutions for our customer requirements, ensuring that all new orders can be delivered and our annual growth objectives achieved.

The role holder is likely to have a technical background, with the credibility to lead a team of field based installers, whilst also having a good understanding of operational processes and operational excellence. Key Accountabilities Full accountability for delivering new customer orders, including new order processing and delivery of installations Lead teams to:
Achieve order processing and installation KPIs including time to deliver and weekly / monthly delivery objectives Efficiently plan and schedule installations, utilising sub-contractors where needed to supplement the employed installation teams Support Commercial teams with practical installation designs and solutions to allow installations to proceed as fast as possible whilst meeting the requirements of customer sites Maximise On Time In Full delivery and minimise Time To Deliver Lead collaboration between operational and sales team, building a culture of operational support to achieve commercial objectives, whilst building technical skills in sales teams.

Develop lead and office based and field technical teams to achieve commercial and productivity KPIs, maximising quality, efficiency and customer delivery Drive operational and technical best practice to ensure minimal order drop-out and minimal time to install Drive installation forecasting, with weekly data led delivery forecasts that accurately predict delivery value and volume across all key lines of business. Drive ‘right first time' installation performance, minimise installation fails and commissioning delays Set and control budgets and associated performance metrics to achieve financial, customer service and…