Senior Case Manager, Community Program Staten

Senior Case Manager, Community Program Staten Island

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Position:
Senior Case Manager, Community Program Staten Island

Location:

Staten Island, NY

Employment type:

Full-time

• Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into work with clients.
• Conduct client-centered safety assessments and risk management planning. Provide crisis intervention and direct assistance to victims of crime and abuse; develop creative solutions reflecting clients’ unique needs in collaboration with clients.
• Advocate for clients for public entitlements with systems and other agencies, such as orders of protection, hospital/medical needs, Office of Victims Services compensation, and relocation assistance.
• Provide information and referrals and facilitate linkages for services such as shelters, mental health treatment, public assistance and other entitlements based on assessment and clients’ needs.
• Assess for and provide emergency practical assistance for clients including transportation, food vouchers, financial assistance and lock replacement in accordance with agency policy.
• Engage in regular supervision meetings with supervisors to review cases, reflect on client interaction and build skills.
• Maintain thorough and accurate case records and statistics in the web-based case management system.
• Collect client data, test new interventions and track outcomes. Participate in staff meetings, supervision, community meetings and relevant trainings/seminars.
• Conduct educational presentations and trainings and participate in outreach events for community groups about intimate partner and family violence, victim assistance resources and related topics.
• Work collaboratively with other Safe Horizon programs to facilitate linkages for clients; perform various other duties as determined by supervisor.

• Knowledge and
  
  Skills:
  
  Must be sensitive to victimization; demonstrate respect, compassion and a non-judgmental approach to victims of crime and abuse; willingness to participate in a learning community; organized, detail oriented and solution focused; ability to work independently and be resourceful; leadership skills; team player; strong communication and organizational skills; excellent interpersonal skills; ability to work under pressure calmly and reassuringly.
• Education:
  
  A bachelor’s degree in a related field (Social Work, Psychology, Human Services, etc.) or equivalent experience preferred.
• Experience:
  
  At least one year of direct service experience in a social service setting is required; experience with survivors of intimate partner and family violence and other victims of crime preferred. Bilingual (English/Spanish, French, Chinese, Arabic, Korean) preferred.

• Safe Horizon staff
• District Attorney’s Office
• NYPD
• Office of Victim Services
• ACS
• NYCHA and Section 8 staff
• Other social service providers

• Technology:
  Applicants may need to provide equipment for remote work. Safe Horizon may assist where needed in advance.
• EEO Notice and Rights:
  Know Your Rights; workplace discrimination is illegal.
• Hiring Range: $23.62 - $26.58 hourly
• Full-time
  
  Hours:
  
  35 hours per week
• Benefits:
  Vacation time, paid sick time, holidays, medical, dental, vision, 403(b) retirement plan, life insurance, flexible spending accounts, tuition assistance, commuter benefits, gym reimbursement, parental leave, employee learning center

Ameri Corps, Peace Corps and other national service alumni are encouraged to apply.