Senior Case Manager

Title: Senior Case Manager

Location: 4822 N Broadway, Chicago, IL 60640

Schedule: Hybrid, Monday to Friday (8:30am-5:00pm)

Base Pay Range: $17.99 per hour - $22.55 per hour

Are you ready to make a real difference in people’s lives? Heartland Human Care Services invites you to join our team as a Senior Case Manager. In this role, you will provide advanced case management services to diverse populations, including children, adults, immigrants, refugees, and individuals facing a variety of challenges.

• Make a meaningful impact on the lives of individuals seeking education and career pathways.
• Collaborate with a diverse, passionate team dedicated to our mission and vision.
• Enjoy flexibility and work‑life balance.
• Participate in professional development opportunities to enhance your skills and expertise.

• Medical insurance: BCBS PPO, EPO, and HSA Plans
• Dental insurance
• Vision insurance
• 401(k) with 3% employer contribution
• Paid maternity leave
• Paid paternity leave
• Commuter benefits
• Professional development assistance
• Disability insurance
• FSA spending account
• Life insurance
• Employee assistance program
• Special vendor discounted offerings on travel, amusement parks, etc.

• Provide advanced advocacy, assessment, and case management services to individuals, families, and groups.
• Conduct outreach and intake as assigned.
• Supervise program participants individually or in groups.
• Develop case management plans addressing personal and family adjustments, finances, employment, food, clothing, housing, and physical/mental impairments.
• Offer counseling individually, in families, or in groups; establish service/treatment plans; review progress; and determine case closure in accordance with program guidelines.
• Refer participants to community resources; determine eligibility for financial assistance and benefits.
• Provide financial assistance and management support per organizational policies.
• Assist participants in modifying attitudes and behaviors by increasing self‑awareness.
• Provide case consultation; develop/implement special projects such as informational materials; train staff in social work and service theory.
• Complete forms, case records, and statistical reports accurately and promptly; submit documentation to supervisor within designated timelines.
• Participate actively in supervisory and team meetings, training, conferences, seminars, and independent study.
• Maintain professional relationships with social service organizations and government agencies.
• Adhere to professional standards set by governing bodies, professional associations (e.g., NASW), and funding sources; participate in training and reviews.
• Assist with transportation of participants and/or organizational property as required.
• May be required to maintain household upkeep in residential programs.
• Perform other duties as assigned.

• High school diploma or GED required.
• Minimum seven (7) years of experience in case work, human services, or related field; or Bachelor’s degree plus minimum three (3) years of experience.

• Fluency in a second language (multi‑language ability).
• Ability to read and interpret technical documents and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups.
• Access to reliable transportation.
• Ability to work with diverse socioeconomic backgrounds.
• Excellent communication, networking, and relationship‑building skills.
• Ability to handle confidential information with professionalism and diplomacy.
• High collaboration, emotional intelligence, self‑motivation, and analytical ability.
• Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange, Windows, and other Heartland Alliance software.
• Problem‑solving skills in situations with limited standardization.
• Independent work and self‑motivation with minimal supervision.
• Strategic thought partnership and consultancy skills.

This role is eligible for a hybrid arrangement. The employee will be expected to attend in‑person meetings when needed and may work from home when appropriate.

• Moderate noise level.
• Program sites operate…