Family Coach - Supportive Housing

Family Coach - Permanent Supportive Housing

Job Category:
Case Management

Requisition Number: FAMIL
005029

• Posted:
  December 10, 2025
• Full-Time

Calumet Center, 235 E 103rd St, Chicago, IL 60628, USA

Calumet Center, 235 E 103rd St, Chicago, IL 60628, USA

If asked to describe the culture at Metropolitan Family Services, we could do that in one word.
COMMUNITY
! Reflected in both our internal culture as well as through the services we provide, community is at the heart of all we do.

Metropolitan Family Services (MFS) empowers families to learn, to earn, to heal, to thrive. Part mentor, part motivator, part advocate, since 1857, Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Are you looking to have an impact on more than just a company’s bottom line? Then we’d love to hear from you!

We are now hiring for a full-time Family Coach at our Calumet Center
!

SALARY:

The average starting salary for this position will fall in the range of $42,250 and $46,750 annually. Where candidates fall in this range will be based on skill and experience level.

• Works with the full family in a collaborative and supportive manner to help, motivate, and inspire individual and family goal setting while allowing the family to drive the work.
• Have a deep respect for a family’s expertise, which is fundamental to establishing trust.
• Help the family to identify strengths and then work with the families to utilize these strengths and build others.
• Use of trauma informed practices.
• Provides services according to values and principles for family centered coaching.
• Completes the intakes and monitors family goals and activities.
• Completes senior assessments and monitors goals, activities, and referrals.
• Provides follow up to ensure family goals are progressing or achieved.
• While using a family-centered approach, services should focus on addressing the following areas:
  Foster Economic Independence;
  Increase Earning Power;
  Support Academic Achievement;
  Enhance Stability and Quality of Life.
• Coordinates events and activities within the region to meet client needs and engage individuals, seniors, households in services.
• Addresses housing related issues including lease compliance referrals from Property Management.
• Assists families with meeting site-based requirements and CHA work requirements.
• Provides support services including transportation, childcare assistance, clothing and uniform assistance.
• Records family progress in HMIS and case files.
• Handles emergency and crisis situations with residents.
• Works within contract, grant, and program requirements including meeting timelines and reporting requirements.
• Utilizes a team approach and works with other program staff in the planning and implementation of services.
• Takes increasing responsibility for own professional development, utilizing supervision and other developmental opportunities within and outside the agency to enhance skills and understanding.
• Works effectively with diverse staff and service populations. Accountable for providing exception customer service.
• Other duties as assigned.

• Demonstrated ability to render adequate service to clients and to organize and manage job efficiently.
• Requires mobility to work with community-based caseload.
• Ability to maintain assigned community and home-based services.
• Ability to work effectively with diverse individuals and groups.
• Must be highly organized and knowledge of Excel to track data.

• High School Diploma or equivalent, required.
• 2+ years' experience in case management, which includes the coordination of services and housing needs, required.
• Bachelor's degree in social work or related field from an accredited college or university, preferred.

• Satisfactorily pass all relevant screenings and criminal background checks.

• Driving for work required with a personally owned vehicle. Travel between sites required.

• While performing the essential duties of this job, the employee is required to sit and stand for sustained periods…