Bilingual Case Manager

Bilingual Case Manager at Heartland Human Care Services

We are looking for a passionate Family Reunification Specialist who is bilingual to join our dedicated team in Chicago. This role has the opportunity to make a meaningful difference in the lives of vulnerable children.

Base pay: $45,256.56/yr – $61,089.00/yr. Actual compensation will be based on skills and experience.

Position:
Family Reunification Specialist

Location:

Rogers Park, Chicago, IL

Schedule:

Tuesday to Saturday (1:30 pm – 10:00 pm)

Summary:

Join us to create a lasting impact on the lives of vulnerable children.

• Make a difference in the community.
• Professional growth and leadership opportunities.
• Comprehensive benefits including medical, dental, vision, 401(k) match, paid maternity & paternity leave, commuter benefits, student loan assistance, and more.

• Medical insurance – BCBS PPO, EPO, and HSA plans.
• Dental insurance.
• Vision insurance.
• 401(k) 3% employer contribution.
• Paid maternity leave.
• Paid paternity leave.
• Commuter benefits.
• Professional development assistance.
• Disability insurance.
• FSA spending account.
• Life insurance.
• Employee assistance program.
• Special vendor discounts on travel and amusement parks.

• Collect and assess family background information through interviews and document review.
• Refer family reunification cases to partner agencies and recommend appropriate care options.
• Collaborate with funders and stakeholders and promote best-interest recommendations.
• Coordinate individual service planning and hold weekly meetings with minors in care.
• Assist with referrals to foster care and prepare initial referrals.
• Manage relationships with family members, sponsors, and stakeholders while maintaining professional boundaries.
• Provide advanced advocacy, assessment, and case management services, and develop service plans.
• Consult and develop special projects such as informational materials and staff training.
• Maintain accurate case records and submit reports to supervisors within designated timelines.
• Participate in staff and working group meetings to support agency strategic plans.
• Supervise program participants individually or in groups.
• Help participants modify attitudes and behaviors by increasing self‑awareness.
• Provide transportation to participants as needed.
• Assist with household maintenance responsibilities when necessary.
• Build professional relationships with social service organizations and government agencies.
• Adhere to professional standards and program guidelines.
• Engage in periodic evaluations and staff training.
• Other duties as assigned.

• Bachelor’s degree in Human Services, Psychology, Social Work or related discipline.
• Minimum one year of related experience.
• Bilingual may be required based on funder requirements.

• Driver’s license with no prior suspension may be required.

• Ability to speak and read in multiple languages; many languages may be required.
• Strong written communication skills for reports and correspondence.
• Ability to speak effectively before groups and stakeholders.
• Reliable transportation.
• Comfort working with diverse socioeconomic backgrounds.
• Excellent communication, networking, and relationship‑building skills.
• Capability to handle confidential information professionally.
• High self‑motivation, collaboration, emotional intelligence, and analytical ability.
• Proficiency in Microsoft Office Suite and related software.
• Problem‑solving and adaptability in variable situations.
• Ability to work independently with minimal supervision.
• Strategic thinking and consultancy skills.

• No remote work; all hours in person at assigned programs.
• Employees may need to remain on premises during breaks and meal periods until a replacement arrives.

• Moderate noise level.
• All program sites operate 24/7, 365 days per year.
• Flexible scheduling and location required; may be assigned to any site in the Chicago area.

• Regular speaking and hearing, sitting, standing, walking, and reaching.
• Stooping, kneeling, crawling, and lifting up to 25 pounds as required.
• Ability to…