Onboarding Support Liaison; OSL Lead, U.S. Enterprise

Onboarding Support Liaison (OSL) Lead, U.S. Enterprise

Join to apply for the Onboarding Support Liaison (OSL) Lead, U.S. Enterprise role at Alight
.

Location:

Twin Cities (Minnesota); non‑remote position with frequent visits within the metro area.
Role: 40 hours/week, weekday/daytime hours, limited term through June 30, 2026.
Reports to US Enterprise Co‑Lead, Strategy and Engagement.
Applicants must be legally authorized to work in the United States.

The OSL Lead is responsible for building and sustaining a pipeline of New American jobseekers into Long‑Term Care employment and supporting them through employer onboarding, compliance, and required digital training. This temporary role focuses on mobilization, outreach, tool testing, and direct service delivery to ensure that New Americans are able to successfully engage with onboarding systems and that Alight can test, refine, and document a scalable onboarding support model.

• Pipeline Development, Outreach, and Mobilization: proactively conduct outreach to New American‑serving CBOs, PCA and CNA training providers, and LTC employers to generate awareness of the OSL service and identify potential clients.
• Maintain engagement with New Americans currently in training programs or recently graduated to ensure a steady pipeline of individuals reaching the onboarding stage.
• Document all outreach activities, partnerships, and referrals to build a portfolio of LTC employers, training providers, and onboarding systems across the metro area.
• Coordinate with employers and training partners to identify when new hires will require onboarding support and ensure timely connection to services.
• Direct Job and Onboarding Support: work with job seekers to apply for relevant positions, interview, and complete all steps necessary to begin orientation and training.
• Facilitate one‑on‑one onboarding support for 15–20 New American hires at a time using platforms such as Relias, Health Stream, Paycom, Med Trainer, etc.
• Troubleshoot barriers related to login, navigation, comprehension, and digital literacy.
• Communicate in plain language, supporting English and digital literacy needs.
• Tool Testing, Documentation, and Continuous Improvement: map and assess onboarding platforms and employer processes; obtain feedback from New Americans and stakeholders; develop, document, and refine the OSL Toolkit / SOP; track outcomes, document lessons learned, and contribute to final reporting and recommendations.

• Generate and sustain a pipeline sufficient to maintain an active caseload of ~20 New American clients.
• Maintain an onboarding completion rate of ≥85% among supported clients.
• Establish employer engagement processes with at least 5 LTC employers or training providers per month.
• Achieve ≥80% client satisfaction reported.
• Deliver a final handover package with actionable recommendations for future program phases.

• Months 1–2:
  Foundation Building – Conduct outreach, create relationships with new LTC employers and training providers, support at least 15 New Americans, and refine data collection framework.
• Months 3–4:
  Implementation & Scaling – Maintain a caseload of ~20 clients, achieve 85%+ completion rate, document employer engagement and gather qualitative feedback, and complete the state evaluation report.
• Months 5–6:
  Documentation & Handover – Produce comprehensive OSL Toolkit / SOP package, incorporate feedback, document client success stories, provide recommendations, and deliver a final presentation to leadership and funders.

Must‑haves: open heart and open mind, curiosity, adaptability, trust, responsibility, and a collaborative mindset. 1–2 years of customer service or administrative experience; fluent in English and a second language (Somali, Oromo, Amharic, Swahili, Spanish, etc.); proficient computer skills; strong organizational and tracking abilities; cultural agility; founders’ spirit.

Pay range: $25/hr – $29.80/hr, depending on experience.
Benefits:
Borderless Team of 2,500 staff worldwide, Family Friendly supports, Learning & Development with free online courses.

Alight is an Equal Opportunity Employer offering employment without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, national origin, citizenship, physical or mental disability, or protected veteran status. Alight complies with all applicable laws governing employment.