Call Center Trainer

Employer Industry: Digital Business Services

• Paid training and competitive wages
• Full benefits package including medical, dental, vision, and 401k
• Paid time off and employee wellness programs
• Opportunity for career advancement with a potential transition to a permanent role based on performance
• 100% remote work flexibility within the U.S.
• Collaborative and supportive work environment that values employee contributions

• Coordinate and facilitate new hire, progression, and enhancement training
• Train new and existing employees on client projects while emphasizing confidentiality and security
• Develop training materials and non-classroom communication resources
• Assess class performance and individual participant progress
• Ensure adherence to all company policies and procedures

• Minimum 1 year of call center supervisory or training experience in a fast-paced, customer-focused environment
• Six months of previous customer service experience
• Strong organizational, leadership, and time management skills
• Excellent written and verbal communication skills
• High school diploma or GED required; college degree preferred or equivalent work experience

• Prior experience in training curriculum development (instructional design)
• Ability to work various shifts based on business needs
• Demonstrated patience with different types of learners
• Enthusiastic and comfortable speaking in front of large groups

#Digital Business Services  #Remote Work #Career Growth #Employee Benefits #Training And Development

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