TLS Case Manager

Description

Under the direction of the Program Manager, the Time Limited Subsidy Case Manager (formerly known as Rapid Rehousing Case Manager) will provide services to homeless transition‑aged youth (18‑24 years old). The Case Manager will assess needs and connect youth to appropriate housing—including crisis/bridge, permanent supportive, shared, or general affordable housing. The Case Manager will assist youth in managing their own lives and achieving goals established in their Individual Action Plan.

Each youth on the caseload will receive referrals for services including mental/physical health provisions, mainstream benefits, education, employment, and vocational training.

• Conduct initial intake, needs assessment, and collect the Next Step screening tool to enroll client into the Time Limited Subsidy Program
• Carry a caseload of a maximum of 20‑25 youth
• Assist clients in determining personal goals and plans to achieve such goals through the development of the Individual Action Plan (IAP), including frequency and duration of any identified support services
• Conduct face‑to‑face contact with each client on a regular basis: once a week for unhoused clients and a minimum of one home visit after housing is secured
• Partner with local organizations to outreach to homeless youth in South Los Angeles
• Establish and cultivate relationships with landlords and other housing providers to build a portfolio of housing options for clients
• Coordinate services in the following categories: (a) employment training and education; (b) money management counseling; (c) mental and/or medical health services; (d) legal and benefits counseling
• Participate in coordinated case conferencing meetings with service providers
• Develop and facilitate workshops on topics including money management, life skills (transportation, self‑advocacy/community accessibility), achieving independence, and other topics as needed
• Collect and enter data into HMIS & Salesforce database to assemble reports and evaluate program outcomes
• Maintain client case file for accuracy of all eligibility required documents as per CRCD case filing protocols and procedures
• Compile and submit monthly service reports to supervisor that track client status and the supportive services provided
• Attend all required LAHSA meetings, relevant community meetings, and staff development training as assigned
• Act as a liaison among the Project Manager, the property management company, and the primary mental health provider to facilitate communication that could jeopardize the client’s housing
• Act as a liaison and coordinate linkage to services with numerous public social service agencies and community providers to link clients with employment and education/training
• Deliver services through CRCD’s Client‑Centered Approach
• Uphold CRCD’s Mission Statement and 5‑Year Strategic Plan

• 1‑2 years’ experience or related work and a Bachelors‑level Degree; OR an Associates‑level Degree and at least 2 years’ experience providing housing‑based support services to young people facing multiple barriers to housing stability
• Experience working with youth experiencing homelessness and housing instability, and/or experience in foster care, probation, or mental health systems
• Reliable, flexible team player who works well with minimal supervision, has a good work ethic, and can set and maintain personal boundaries
• Reliable transportation: valid driver’s license, and car insurance as required by law, as appropriate
• Proficient in Microsoft Office suite
• Knowledge of South Los Angeles community & social services resources a plus
• Background in mental health services, trauma‑informed care, and/or harm reduction a plus
• Working knowledge of data tracking systems and tools
• Strong organizational skills to manage large caseload, data, and reporting duties
• Aptitude in decision‑making and problem‑solving
• This is not a work‑from‑home position. This role reports to the office 5 days a week

Full‑time

$50,000‑$55,000 annually

• 14 Paid Holidays
• On‑Demand training memberships to bolster professional development
• Dental/Vision/85% employer‑paid & 40% dependent‑paid medical insurance
• 401(k) eligibility from day one & up to 3% matching after one year
• 529 Educational Savings Plan from principle
• Flexible Spending Account (FSA)
• Short & Long‑Term Disability
• Accident & Hospital Indemnity
• Whole‑life insurance with cash benefits
• Identity Theft Protection and Legal Services
• Discount pet insurance through ASPCA
• Generous work/life balance

All candidates are subject to a criminal history check and must meet CRCD’s criteria regarding criminal history and must pass a background check conducted by LA County. CRCD is an Equal Opportunity Employer. Requests for Reasonable Accommodations should be directed to the interview scheduler at the time of scheduling. For EEO/ADA questions, contact Veronica Garcia (213) 743‑6193.