Family Specialist

Posted Wednesday, February 11, 2026 at 7:00 AM

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

Responds with care and discernment to inbound and outbound phone calls, emails, chats, and written contacts.

Shares the biblical perspective of Focus on the Family with clarity and grace, creating Christ-honoring, personalized responses that balance ministry priorities with constituent needs.

Engages compassionately in complex and emotionally sensitive situations while upholding legal, ethical, and ministry boundaries.

Produces high-quality verbal and written responses that follow Focus on the Family’s communication style.

Meets proficiency standards for handling emails, chats, texts and phones.

Accurately manages constituent accounts, including data entry, adjustments and verification.

Processes donations, resources, subscriptions, and other transactions with integrity and attention to detail.

Utilizes multiple databases simultaneously while interacting with constituents to provide efficient, accurate, and caring service.

Models key ministry values in every task and interaction.

• May be asked to work remotely during weather-related office closures or special circumstances
• Performs additional duties as assigned

Work Environment: Office/production setting or home-based workstation (as applicable); fast-paced environment with frequent changes in process and priorities; ability to work evening, weekend, holiday, or overtime shifts as needed.

Physical Requirements: Extended periods of sitting and computer use (70%+ keying functions); ability to type at least 45 WPM.

Technical

Skills:

Proficiency in navigating multiple systems while maintaining data accuracy.

Communication

Skills:

Excellent verbal and written communication, including clear phone conversations; ability to adapt communication to diverse needs.

Organizational & Problem-Solving

Skills:

Strong organizational skills, attention to detail, and ability to solve problems effectively.

Ministry-Specific

Skills:

Ability to personalize responses with warmth, clarity, and biblical alignment; ability to pray with constituents appropriately in accordance with ministry guidelines.

Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral

Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer.

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Demonstrates behaviors aligned with FOF core values

Compassionate, ministry-minded, and approachable

Strong discernment and emotional intelligence for navigating sensitive conversations

Professional, adaptable, and calm under pressure

Associate’s degree or equivalent (two years of college) preferred

2–4 years of customer service or related experience preferred

Familiarity with Salesforce or other CRM systems strongly preferred

$22.00 to $25.25

Colorado Residents: In any materials you submit, you may redact or remove any age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redactin g or removing this information.

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