Family Engagement Specialist, gt.school; Remote

Overview

You re ready to move beyond transactional support work where success is measured by ticket volume. You want to genuinely understand the families you work with—proactively address their needs, recognize achievements, and serve as a reliable partner in something meaningful.

GT Anywhere is a virtual learning environment designed for gifted students prepared to advance quickly. We blend AI-driven instruction with personalized coaching to deliver an experience that is both academically demanding and highly individualized. This approach only succeeds when parents feel genuinely supported, well-informed, and treated as true collaborators—not simply processed through a system.

In the role of Parent Success Partner, you will be responsible for the parent relationship. Rather than waiting for issues to surface through a helpdesk, you ll initiate contact, establish trust from the start, and maintain close engagement with families to identify concerns before they grow. You ll acknowledge accomplishments, support parents during challenging moments, and convert positive relationships into lasting retention and referrals.

This position suits someone who values customer success as something human, anticipatory, and relationship-centered. If you ve wanted your work to prioritize people over processes, this is your opportunity.

• Addressing parent inquiries and concerns through email and chat with responsiveness, understanding, and precision
• Recognizing student achievements and growth through personalized, thoughtful outreach
• Building connections among GT families to foster community engagement and program advocacy
• Collecting parent input and delivering actionable insights to leadership for program enhancement
• Developing, updating, and refining parent-facing support documentation and knowledge base materials

• Waiting passively in a support queue for problems to arrive
• Relying on scripted responses or fixed communication templates
• Handling technical troubleshooting or resolving platform-related bugs
• Operating independently—you ll work in close coordination with Academic Advisors and senior leadership
• Viewing families as ticket numbers—each parent represents a genuine, ongoing relationship

Establish proactive, trust-centered relationships with parents that support family retention and promote advocacy, ensuring families experience true partnership in their child s educational journey.

• A minimum of 1 year of experience in customer success, account management, or community engagement roles
• Hands-on experience working within education or directly with students and parents
• At least 1 year managing digital communication channels (email, chat, or support platforms such as Intercom, Help Scout, or Zendesk)
• Proven capability to produce clear, approachable, and professional written communication
• Confirmed ability to handle multiple priorities simultaneously using structured tracking approaches
• History of initiating relationships proactively rather than only responding to incoming requests
• Confident operating in a remote environment and engaging asynchronously

GT School is revolutionizing education with AI, expert coaching, and 50+ years of learning science. They blend cutting-edge tech with data-driven insights to unlock every student s full potential.

They re on a mission to disrupt the broken education system and unleash the true potential of gifted minds. Forget the one-size-fits-all approach that leaves brilliant students bored and disengaged.

This school has tossed the rulebook and created a modern learning environment powered by AI and guided by dedicated mentors. Their personalized approach accelerates learning - 2-6 times faster than traditional classrooms.

GT School students explore their passions, develop critical thinking skills, and learn to innovate.

Because that s where genius lies.

GT School is where gifted minds turn potential into power.

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult  for more details on this topic.

Crossover Job Code: LJ-5731-US-Charlott-Family Engageme