Case Management Support Intern

Application Instructions

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

Job Description & Position Requirements

The office of Student Care and Advocacy has openings for a part‑time or full‑time undergraduate or graduate intern designated to provide students with hands‑on learning experiences. The Student Care & Advocacy case management intern serves as a support for the case management team in addressing unforeseen student situations such as complex behavioral and/or psychological challenges, social or adjustment problems, academic related challenges, and financial insecurity.

• Triage calls and/or emails and assign cases in case management system.

• Provide appropriate referrals and resources, including but not limited to, medical care, food and housing insecurity and funding requests in times of crisis.

• Provide drop‑in services to students.

• Complete documentation and maintain records of student cases in online case management system.

• Empower students to build self‑sufficiency skills, especially around navigating community systems.

• Follow up with and support students in distress to monitor progress and ensure compliance with recommendations.

• Support students in applying for public assistance benefits and programming.

• Monitor inventory of Cub Pantry and Basic Needs Hub.

• Remove expired items from Cub Pantry.

• Place weekly order with Lion's Pantry to replenish food items.

• Sort food and other basic needs resource items to maintain neat environment.

• Greet and direct walk‑in students or other visitors.

• Answer phones.

• Communicate with parents/guardians, families, or designated emergency contacts, as appropriate.

• Assist with clerical tasks such as retrieving and distributing mail, making copies, etc.

• Projects and other duties will be assigned based on the needs of SCA and the skills and abilities of our work study team.

• Outreach events, including but not limited to presentations for other students.

• Ability to handle confidential information with discretion.

• Strong interpersonal and relationship‑building skills.

• Ability to work independently and collaboratively.

• Reliable and trustworthy.

• Customer service experience with a professional, empathetic, and solutions‑oriented approach.

About Student Care and Advocacy, a division of Penn State Student Affairs

Student Care and Advocacy uses a coordinated, team approach when empowering students to navigate unforeseen difficulties and suggests a course of action that considers the needs of the individual in the context of available resources. No matter the situation faced by the student, the team focuses on helping the whole person, knowing that difficult circumstances are often indicators of other challenges that the student may be facing.

While the team helps students experiencing any issue, the office has three primary pillars of care:
Basic Needs, Respondent Support, and Care Coordination. Examples of situations with which the office can assist are academic distress, financial insecurity, housing/food insecurity, death of an immediate family member, family emergency/crisis, mental health concerns, medical emergency and/or hospitalization, long‑term illness, being named in allegations of misconduct, navigating a university misconduct process, and/or unexpected events or challenges. The approach is one of empowerment, encouraging students to maximize their…