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Services Specialist - Centralized Intake Unit - Wayne
Remote / Online - Candidates ideally in
Lansing, Ingham County, Michigan, 48907, USA
Listed on 2026-05-07
Lansing, Ingham County, Michigan, 48907, USA
Listing for:
State of Michigan
Full Time, Seasonal/Temporary, Remote/Work from Home
position Listed on 2026-05-07
Job specializations:
-
Social Work
Family Advocacy & Support Services, Public Health -
Healthcare
Family Advocacy & Support Services, Public Health
Job Description & How to Apply Below
Salary
$53,851.20 - $88,608.00 Annually
Location
Detroit, MI
Job Type
Permanent Full Time
Job Number
SS - Centralized Intake Wayne
Department
Health and Human Services - Central Office
Opening Date
10/04/2023
Closing Date
Continuous
Bargaining Unit
UNITED AUTO WORKERS (UAW)
* Description
* Benefits
* Questions
Job Description
Position functions as an intake specialist assigned to the Centralized Intake (CI) unit. Employees in this position will answer calls received on the MDHHS Centralized Intake hotline for reports of the abuse, neglect and exploitation of children and vulnerable adults. The employee will document complaint information obtained from callers during phone interviews as well as information obtained from multiple information systems and resources, working under strict timelines and in accordance with law, policy and operational procedures.
Complaints regarding the welfare of children will be entered into the Michigan Statewide Automated Child Welfare Information System (MiSACWIS). Complaints regarding the welfare of adults will be entered into the Michigan Adult Integrated Management System (MiAIMS).
Position Description (9-P11), Services Specialist 12 Position Description, & Job Specification
Required
Education and Experience
Additional Requirements and Information
This position is located at the Cadillac Place, 3040 W Grand Blvd, Detroit, MI 48202. However, for a limited time, this position may currently work a remote/hybrid schedule. Employees will be provided computers to perform state work. Phones may also be provided for necessary communications. If working remotely, employees will be responsible for providing other components of a remote office at their own expense, including:
* A secure work location that allows privacy and prevents distractions.
* A high-speed internet connection of at least 25 Mbps download and 5 Mbps upload.
* Suitable lighting, furniture, and utilities.
This position is not eligible for the children's protective services/foster care program rate, but is classified as a Services Specialist in CPS (you will be doing CPS Intake). The Centralized Intake Unit has many different shift schedules. You will be asked to rank your shift preferences at the time of interview.
The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. For more information, please visit our MDHHS Diversity, Equity, and Inclusion Plan.
Pay negotiations within the classification pay range will only be considered based on your current employment earnings and/or relevant position specific experience.
MDHHS is proud to be a Michigan Veteran's Affairs Agency (MVAA) Gold Level Veteran-Friendly Employer.
#MDHHSJobs
Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact the ADA coordinator for the agency that posted this position vacancy.
State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.
More details on benefits for our new hires are below:
Rewarding Work:
State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state's military and veterans; rebuild our state's infrastructure; or support other state agencies through our…
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