Supportive Case Manager

Job Details Posting Details

• Posted on May 8, 2026

• Ft. Lauderdale, FL 33311, USA
• On-site
• Travel Required:
  
  Yes
• Social Services
• Full-Time
• Requisition #: PERMA
  002239

Essential Job Responsibilities.

Permanent Supportive Housing and Other Housing Opportunities

Specific Duties:

• Conduct interviews and assessments leading to program qualification.
• Work with the Coordinated Entry Lead Team, other external referral sources, and internal Connections Case Managers to intake new participants.
• Work with the Housing Navigator and local landlords to monitor housing and advocate for participants; advocate for participants to help participants maintain housing.
• Provide ongoing case management to individuals who have experienced homelessness with support and comprehensive goal planning around educational, employment, budgeting, housing, health and wellness, and children’s educational goals.
• Assist participants in identifying and locating services that will help them implement their goals.
• Develop and maintain working knowledge of community resources related to case management.
• Maintain contact with other service providers and participate in planning and service coordination meetings as needed.
• Advocate to ensure participants receive fair and consistent services and public benefits to which they are entitled.
• Work with participants to enroll in public benefits to which they are entitled.
• Support clients in working to increase income through linking to resume/interview workshops, individual job-readiness coaching, enrollment in college or vocational training, and job-training programs to facilitate skills training.
• Teach participants how to properly organize and maintain household, basic safety skills, and routine home maintenance.
• Teach practical financial skills, including developing a household budget, paying bills in a timely manner, opening and maintaining a bank account.
• Support clients moving into stable long-term housing.
• Advocate for and actively assist residents in obtaining services (e.g., health, mental health, intellectual disability, alcohol and drug, housing referrals, financial assistance, home-based services, training, medical services, mentoring, and socialization).
• Keep accurate, complete, and up-to-date client files and HMIS data.
• Prepare reports and other paperwork per established program standards.
• Participate in regular staff, case staffing, in-service, and other meetings.
• Maintain relationships with other service providers and participate in the planning, service coordination, and activities of meetings as needed.
• Attend all City of Evanston Permanent Supportive Housing calls.
• Work with case managers in other programs.
• Plan and implement family programming along with Case Managers in other Connections programs.
• Implement trauma informed care and harm reduction best practices.
• Adhere to the Core Values and Code of Conduct for Connections for the Homeless.
• Perform other duties as assigned.

Caseload Management:

• Oversee as a team with Housing Services Manager of Permanent Supportive Housing the delivery and evaluation for PSH programming to ensure all deliverables are met.
• Maintain an average annual active caseload as assigned by Management.
• Act as a liaison when required to ensure that clients are properly referred to agency programs or external services in order to remove barriers to treatment and care.

Service Planning and Documentation:

• Ensure all documentation is timely, accurate, legible and clear.
• Empower clients to participate in their treatment planning as needed.
• Maintain progress notes and progress reviews in client records as specified in agency policy, program guidelines and performance standards.
• Input client information using electronic data entry according to agency and departmental guidelines.
• Maintain an accurate record on time sheets reflecting time spent on program worked.
• Prepare necessary program reports and records as requested by the supervisor and/or manager.

Manage Resources:

• Maintain comprehensive knowledge of community services in order to apply knowledge of services to individual client needs.
• Support billing through concurrent documentation of service provided and budget activities as required (i.e., reconciling billing across data systems including: PCIS, Web-based systems, CASEWATCH, Provide Enterprise, Care Ware, HIMS, Next Gen and client electronic health records).
• Participate in staff training sessions within the time frames specified and as required by the agency and the funding source.

Community Involvement:

Participate in agency developmental activities as requested.

Other duties as assigned.

Safety:

• Ensure proper hand washing according to Centers for Disease Control and Prevention guidelines.
• Understand and appropriately act upon assigned role in Emergency Code System.
• Understand and perform assigned role in the agency’s Continuity of Operations Plan (COOP).

Culture of Service: 3 C’s

Compassion

Greet internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact,…