Language Access Specialist – Mandarin; Operations, Scheduling & Client Services

Universal Language Service, Inc.

Full‑Time & Part‑Time Positions Available.

Schedule:

Monday‑Friday, 8:00 AM – 5:00 PM. Additional scheduling options include 24/7 coverage, evenings, weekends, and part‑time opportunities. Work from home / remote work is not permitted.

Location:

Bellevue, WA corporate office or additional locations across King, Pierce, or Snohomish Counties.

Earnings:
Base Pay $23.00–$25.00 per hour + bonuses; potential total bonus $1,000–$2,100+ per month; earn up to $6,400+ per month (W‑2 employee + bonuses + consistent full‑time work).

Universal Language Service, Inc. seeks a bilingual Language Access Specialist – Mandarin to support scheduling, client support, and outreach operations across healthcare and public sectors. The role focuses on coordination of services, client communication, and ensuring high‑quality service delivery.

• Support scheduling and coordination of services to ensure full coverage.
• Confirm availability and help reduce unfilled assignments.
• Assist with onboarding coordination and readiness.
• Contribute to achieving operational performance targets.
• Conduct outbound calls and emails (appointment reminders, confirmations, follow‑ups).
• Provide administrative and coordination support.
• Maintain professional communication and resolve service issues as needed.
• Provide Mandarin language support across in‑person, phone (OPI), and video (VRI) settings as part of service delivery.
• Maintain high reliability and participation in assignments.
• Support performance goals and reduce service gaps.
• Contribute to overall operational efficiency.

• Fluent in English and Mandarin.
• Experience in interpreting, healthcare support, or customer‑facing roles preferred.
• Active DSHS Medical Interpreter Recognition and/or national certification is required.
• Strong communication and organizational skills.
• Comfortable with scheduling systems and communication platforms.
• Basic knowledge of Microsoft programs (Word, Excel, Outlook).
• Typing speed of at least 35 words per minute.
• Professional and dependable.

• Medical, Dental, and Vision Insurance.
• Paid Time Off (PTO) and Paid Sick Leave.
• Vacations and Holiday Pay.
• 401(k) with potential employer contribution.
• Paid training and onboarding.
• Ongoing professional development.
• Career growth opportunities into operations and leadership.

Universal Language Service, Inc. is a Bellevue‑based language access provider delivering onsite, phone, and video services to healthcare systems, government agencies, and social service organizations. We combine technology, operations, and a highly qualified workforce to deliver reliable, compliant, and high‑quality language access solutions.

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