Family Support Specialist

Job Details

Location:

Tucker, GA 30084

Position Type:
Full Time

Education Level: High School

Salary Range: $40,000 - $42,000 per year

Job Title:

Bilingual Family Support Specialist

Reports To:

Program Manager

Department:
Programs

FLSA:
Exempt

Working with the Healthy Families America Program, the Family Support Specialist is responsible for working in a home-based intervention program with families of infants, toddlers, or children. The primary role is to develop strong relationships with families in order to provide service coordination, support, and training to assist families in meeting the needs of their children and enhancing parents’ role as the primary influence on their child’s development.

Duties include working with families to identify and achieve goals, promote positive parent-child relationships and interactions, and provide child development education.

• Review hospital or clinic records in accordance with confidentiality policies and interview/conduct the identified assessment tool with new parents or first-time parents (prenatally and/or immediately after the birth of their child) to determine eligibility for home visitation services
• Initiate and maintain regular and long‑term (up to three years) contact/support with families which will occur primarily within the family’s home
• Assist the family in establishing goals and a plan for accomplishment of those goals, as well as the assessment of the normal growth and development of the target child
• Establish and continue to build trusting relationships to support family‑centered and strength‑based interventions
• Assist in strengthening the parent‑child relationship
• Assist parents in improving their skills to optimize the home environment
• Improve the family support system and increase the family’s ability to problem‑solve and assume the role of advocate for themselves and their children
• Identify and refer contact/appointments at other appropriate community‑based agencies, including health care appointments, depending on the family’s needs
• Make appropriate referrals to and follow‑up with community partners for further assistance to clients
• Attend and participate in meetings, weekly supervision, and quality improvement activities as required
• Communicate effectively and demonstrate courteous and cooperative behavior with clients, referral sources, community partners, and colleagues
• Participate in training opportunities to maintain individual and organizational competency in assigned areas of responsibility. This includes:
  • Demonstrating competencies identified for certification as Family Support Specialist and required Policies and Procedures
  • Consistently updating knowledge and skills relevant to position responsibilities
  • Attending in‑services, conferences, workshops, and required agency meetings as appropriate
• Maintain documentation in compliance with state, federal, professional and ethical guidelines
• Further the mission of the organization through active support of the strategic goals
• Other job‑related duties as assigned

• Bilingual and able to read, write, and speak Spanish proficiently
• Minimum of a high school diploma or equivalent; college degree preferred
• Experience in working with or providing services to children and their families
• Ability to establish genuine trusting relationships
• Acceptance of individual differences
• Experience and willingness to work with culturally diverse populations
• Knowledge of infant and child development
• Open to reflective practice and supervision

• The position is located at Wellroot office in Tucker, Georgia, and work is conducted in an office setting and across the campus
• Fast‑paced, working with vulnerable clients
• The ability to maintain a flexible work schedule, which will include evenings and weekends, is required
• Must be able to lift up to 25 pounds
• Usually sits in front of a computer 50% of the time
• May be subject to imposed deadlines
• May be subject to hostile and emotionally upset clients, staff, family members, or the general public at times
• Possible telehealth and remote work
• Work travel for home visitations
• Has regular contact with clients and their staff, family members, and the general public
• Work in a variety of settings: sit, stand, walk, bend, lift, move, squat, climb stairs, reach above shoulder level, kneel, push, or pull intermittently during working hours