Caseworker, Assistance Migrants Program

Job Overview

The IRC in NY is seeking a Caseworker to join the Assistance for Migrants Program (AMP) for asylum seekers and other recent arrivals in the New York City area. The Caseworker will provide intake assessment, screening, referral, and holistic case management support to AMP clients, working closely with clients, colleagues, and external parties to develop individualized service plans.

• Conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client.
• Develop individualized/family wellness service plans and SMART Self‑sufficiency plans for each client/family enrolled.
• Evaluate client progress during active program enrollment, identify new needs and actions, and work with the client accordingly.
• Conduct screenings (mental health, trafficking, legal, etc.) and assist clients in navigating healthcare, shelter, and social service systems.
• Provide referrals to other services as identified in the service plans and connect clients to those services.
• Conduct community outreach and maintain a strong network of service providers that meet client needs.
• Provide clients with extended orientation on topics such as navigating transportation, shelter, healthcare and other social service systems at the local level.
• Respond to client crises with guidance from the supervisor as needed.
• Assist clients with requesting financial assistance and ensure completion of required documentation in adherence with IRC and funder requirements.
• Maintain up‑to‑date documentation in client’s case file and in IRC’s database, Efforts to Outcomes (ETO).
• May accompany clients to court appointments or relevant social/health service appointments.
• Attend relevant trainings and meetings at the local and national level.
• May train and lead the activities of volunteers and interns.
• Other duties as assigned.

Education

Bachelor’s degree in social work, public health, or related field of study preferred.

Work Experience

Minimum of 1‑2 years of case management experience with asylum seekers or similar populations and/or client needs required.

Demonstrated Skills & Competencies

• Strong relationship building, diplomacy, and networking skills.
• Ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multicultural environment.
• Self‑starter with excellent problem‑solving skills combined with the proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English (spoken and written). Proficiency in languages spoken by the client group preferred (e.g., Spanish, French, Russian, Dari, Pashto, Arabic, Wolof).
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and digital tools for data entry, research, and problem‑solving.

Combination of office, remote work, and field time within the service delivery area. May require occasional weekend and/or evening work.

$26.50 - $27.50 per hour, based on factors such as labor market, job type, internal equity, budget, location, and candidate experience and skills.

All workers must adhere to the core values and principles outlined in the IRC Way – Standards for Professional Conduct:
Integrity, Service, Equality, and Accountability. Workers must comply with policies on safeguarding, conflicts of interest, fiscal integrity, reporting wrongdoing, and protection from retaliation.

10 sick days, 10 U.S. holidays, 20‑25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, vision starting at $5 per month, FSA for healthcare and commuter costs, a 403(b) retirement savings plan with immediately vested matching, disability & life insurance, and an Employee Assistance Program.

The IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit, without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.