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Job Description & How to Apply Below
Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture.
Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!
Key Responsibilities:
- Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures.
- Deliver new hire or upskilling in virtual or brick and mortar facility.
- Maintain a high success rate of successful graduates as demonstrated by high ratings on graduate evaluations and on the job performance.
- Partner with clients in curriculum design and modification. Develop associated supporting materials.
- Ensure that all trainees are actively engaged in the training process through the planning and implementation of activities and incentives.
- Prepare lesson plans and course agenda for each training class.
- Conduct proficiency evaluations and certify trainees for the programs to which they are assigned.
- In conjunction with supervisors and management staff, work with team members in the continued development of associates to reach optimal performance.
- Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams.
- Adherence and accountability of training standards and processes.
- While not training, Temp Trainer will switch back to TL role . Work is defined by current state and needs of the line of business.
- A minimum of one year instructing in an adult learning environment preferably in the contact center, customer service or related industry.
- Undergraduate degree in Instructional Design, English or a related discipline.
- Virtual online experience in blogging or teaching.
- Ability to build rapport in an online virtual environment.
- Excellent oral and written communication skills at all levels of the organization.
- Demonstrated presentation and facilitation skills.
- Proficiency in Microsoft Office applications including PowerPoint and Word.
- Ability to work any shift x 7 days a week
- Ability to understand Standard Operating Procedures and when to ask for guidance
- Ability to adapt and implement changes on the fly
- Outgoing personality
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