Account Specialist - of Payee and Discharge

Account Specialist – Youth Transition

Public Consulting Group LLC (PCG) is a public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives.

• Assist older foster youth and families in understanding federal benefit programs and eligibility requirements.
• Educate youth and caregivers on how to manage, maintain, and protect benefits as youth transition from foster care.
• Support youth and families through the representative payee process, including guidance on responsibilities and compliance.
• Provide clear, accurate, and compassionate customer service to youth, families, and caregivers.
• Explain complex policies, processes, and financial information in a clear, easy‑to‑understand manner.
• Serve as a trusted point of contact for questions related to benefits, transitions, and ongoing support needs.
• Track individual caseload, documentation, and required time frames to ensure timely and accurate service delivery.
• Collaborate with internal teams and external stakeholders to support positive outcomes for youth and families.

• Experience with customer service, benefits administration, case management, social services, or human services roles.
• Experience supporting youth, families, or vulnerable populations, particularly those involved with foster care or transition‑age youth programs.
• Demonstrated ability to explain complex policies, procedures, or financial information clearly and patiently.
• Strong organizational skills to manage a caseload, track deadlines, and meet required time frames.
• Proficiency with standard office software and databases (e.g., Microsoft Office, case management or benefits tracking systems).
• Excellent written and verbal communication skills with a strong emphasis on professional, accessible customer service.
• Reliable, detail‑oriented, and able to work independently while collaborating effectively with a team.
• Strong communication skills to explain complex information clearly and empathetically.
• Excellent customer service and relationship‑building abilities.
• Strong organizational and time‑management skills to manage workloads and deadlines.
• Attention to detail and accuracy in documentation.
• Ability to work independently while collaborating effectively within a team.
• Cultural competency and sensitivity when working with diverse populations.

• Education:
  
  A bachelor’s degree or 2 years of relevant experience.
• Experience:
  
  Strong background in customer service or other engagement programs; familiarity with Social Security benefits and/or human services organizations is a plus.

Remote work from home.

Range: $52,000 – $62,000 annually. Benefits include medical and dental care, 401(k), PTO, parental leave, bereavement leave.

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company‑sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications.

We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law.

PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so that we can succeed in changing how the public sector, including health, education, technology and human services industries, works.

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