Remote Patient Support Specialists​/Caseworkers CANADA - Winnipeg

Overview

Remote Patient Support Specialist / Caseworker role available to work 100% from home anywhere in Canada. Support patients to access specialty medications.

• Serve as primary point of contact for patients; make outbound and take inbound calls to educate patients.
• Support reimbursement and casework: facilitate completion of medical/insurance paperwork, explain prescription coverage.
• Coordinate with pharmacies, insurance companies and internal Field Case Managers; problem‑solve obstacles and manage prescription renewals.
• Triaging inquiries, using chat, documenting all interactions in CRM, managing adverse event reporting.

• Minimum 2+ years of recent experience in Patient Coordinator, Patient Care Specialist, Patient Medical Coordinator, Pharma Reimbursement or Patient Caseworker within the last 7 years.
• Legally eligible to work full‑time in Canada.
• Excellent communication skills in English. Bilingualism (English/French) required for Quebec and New Brunswick.
• Tech‑savvy; experience with Microsoft Office and CRM systems such as Salesforce.
• Organizational, prioritization, proactive, adaptable skills; able to work autonomously in fast‑paced remote environment.
• Excellent phone etiquette, active listening, patient‑first mindset.

• Contract term: 6–10 week temporary contract, potential extension up to 16 weeks or 6 months, with opportunity for permanent hire.
• Pay:
  Approximately $23.00–$25.50 per hour.
• Remote work from anywhere in Canada;
  Monday‑Friday 8 am–8 pm EST (or 9‑5 EST) schedule.
• Full training and onboarding program for remote employees.
• Home office equipment provided.

• Submit resume and complete mandatory pre‑screening questionnaire: exact address, language proficiency, experience confirmation, software skills, background check consent, vacation, commitment, prior tasks, availability, accommodations, remote setup verification.
• No pre‑booked vacations within next 3 months.
• Open‑end contract with possibility of extension or permanent hire.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity‑seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non‑binary/gender non‑conforming;
Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applicants please identify any accommodation requirements by sending an email to  to ensure their ability to fully participate in the interview process.