Remote Bilingual Senior Outreach Specialist; Advocate

About Us

Centauri delivers data-driven technology solutions that transform fragmented clinical and member data into actionable intelligence — maximizing accuracy, quality performance, and outcomes for health plans and health systems. Through close collaboration with our customers, Centauri improves patient and member outcomes by providing advocacy, advanced data insights, and intelligent clinical data delivery. The company addresses critical healthcare challenges for complex populations and improves access and quality of care.

Headquartered in Tempe, Arizona, Centauri Health Solutions employs 1,100 dedicated associates across the country and has been recognized on the Inc. 5000 list, the 2020 Deloitte Technology Fast 500™, and has been recognized as 2026 Best in KLAS for ADT Notifications.

We are looking for empathetic, driven individuals to join us as Bilingual Senior Outreach Specialists. This position is 100% remote. You will be the first point of contact for health plan members, helping them understand and begin the process of applying for Social Security Disability benefits. If you find satisfaction in making a tangible difference from the very first call, your mission starts here.

• Compassionate Conversations: make outbound and receive inbound calls from people interested in applying for disability benefits through the Social Security Administration.
• The "Human Translator": determine if individuals or their dependents are eligible for disability benefits through a series of simple questions. When needed, you will explain complex regulations and eligibility requirements in simple, warm, and patient terms.
• Application Kickstart: gather sensitive personal and financial details to determine eligibility and assist in the initial submission of Social Security Disability applications.
• Data Integrity: accurately compile, record, and evaluate personal and financial data using Centauri’s systems.
• Regulatory Standards: maintain strict adherence to HIPAA and company information security policies to ensure the safety and confidentiality of all data.

• Experience:
  
  2+ years in a high-touch customer service or call center environment.
• Communication Pro: fluent in English and Spanish, possessing the ability to speak, read, and write both languages with ease. You have excellent phone skills, actively listen, and can be assertive with compassion.
• Compassionate: you love to help people.
• Tech‑Savvy: comfortable placing and receiving calls via contact center software and have strong data entry skills.
• Critical Thinker: can manage difficult conversations and use probing questions to clarify information and find solutions.
• Remote Ready: experience working remotely and have a private, quiet office space.

• High‑Volume Engagement:
  This is a phone‑based role. You will spend your day making and receiving calls.
• Scripted Excellence: to ensure total compliance, you will work within well‑defined procedures. Your creativity comes from your tone and empathy while following the process.
• Goal‑Oriented: you will be expected to meet daily and weekly production and quality goals. Efficiency allows us to help more people.
• Bonus: you will be eligible to receive bonus payments for exceptional performance.

• Comprehensive medical, dental, vision, and prescription coverage
• Wellness program supporting overall well‑being
• Company‑paid basic life and AD&D insurance
• 401(k) plan with company match
• Tuition reimbursement opportunities
• Paid time off for vacation and illness
• Six paid company holidays
• Floating holiday
• Company‑paid training and computer equipment
• Performance‑based bonus program
• Paid time off for volunteer activities
• Employee referral bonus program
• Career development and training opportunities, including leadership growth

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Centauri Health Solutions is an equal‑opportunity employer and is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.