Homeless Services Specialist

Position: Homeless Services Specialist I
Requisition :

49172

Work Location:

Housing - Housing Resource Center, N Witchduck Road

Pay Range:

G.22, $49,254.40 - $76,336.00

Starting Salary:

Depending upon Qualifications

Work Schedule:

M-F, 8am-5pm

Part Time Hours/Wk:

Job Open Date:

6/2/26

Final date to receive applications:

6/10/26

Job Duties:

Join Our Team and Make a Meaningful Impact in the Virginia Beach Community

The CoC and Homeless Programs Unit within the Homeless Services Division of Housing & Neighborhood Preservation works every day to ensure individuals and families experiencing homelessness can access safe shelter and pathways to stable housing. The Coordinated Assessment (CA) Team is one of three specialized teams in this unit and plays a vital role in helping our community members move toward housing stability.

We are seeking a Diversion Case Manager who is passionate about helping households avoid or quickly exit homelessness. This position is ideal for someone who excels at creative problem-solving, thrives in a fast-paced environment, and values compassionate, person-centered service.

About the Role

As a Diversion Case Manager, you will be one of the first points of contact for individuals and families seeking assistance within the Virginia Beach Homeless Response System. You will:

• Conduct thorough assessments with households to understand their unique needs and housing barriers

• Use creative and empathetic approaches to help clients identify safe, alternative housing options

• Mediate with family members, friends, or other support networks to negotiate temporary or long-term housing solutions

• Coordinate with community agencies and service providers to ensure clients receive comprehensive and timely support

• Accurately enter client information into the Homeless Management Information System (HMIS)

• Provide compassionate, trauma-informed interactions with every household you serve

• Drive a City vehicle as needed to perform job-related duties

What We're Looking For

The ideal candidate will demonstrate:

• The ability to stay calm, focused, and effective under pressure

• Strong creative problem-solving skills to help divert households from homelessness

• Knowledge of best practices related to homelessness, housing programs, and community resources

• Excellent written and verbal communication skills

• Familiarity with local support systems and community-based services

• A commitment to empathy, dignity, and respect in all client interactions

Why Join Us?

The City of Virginia Beach offers a comprehensive and generous benefits package, including:

• Health, dental, and life insurance

• Retirement and savings plan options

• Maternity/paternity and parental leave

• Paid holidays, sick leave, and annual leave

This is an opportunity to make a real difference in the lives of individuals and families while working with a dedicated team committed to ending homelessness in our community.

Official City Job Description:

(Use the "Apply for this Job" box below).-depa

Working Conditions:

https://working condition
- Minimum Requirements:

MINIMUMS:
Any combination of education (above the high school level) and/or experience equivalent to four (4) years in a human services field or fields providing experience in human services/direct services/case management. Must have a current and valid drivers license. All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Work hours and work locations may be adjusted to meet client, city or community needs and situations, including some weekends, some evenings, work from home, alternating days in the office, and office sharing.

Additional Requirements:

DMV Transcript:
Required
CDL:
Not Required
DOT History:
Not Required
CPS Check:
Not Required
Physical:
Not Required
Respirator:
Not Required
Polygraph Review:
Not Required
Psychological Screening:
Not Required

Attachments

Required:

Preferences:

Experience assessing clients/needs and determining eligibility for federal, state, local, and grant-funded housing programs. Experience connecting clients to community resources. Experience working with homeless support programs (such as shelter, housing, and day services).…