Child Support Specialist Intermediate

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.
CHILD SUPPORT SPECIALIST INTERMEDIATE

Job Location :
Division of Child Support Services (DCSS)
Location is Based On Closest Client-Facing Office to Successful Candidate's Arizona Residence Posting Details:
Salary: $36,000.00 - $41,693.39 Grade: 18 Closing Date:
Open Until Fill

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov or here to view ‘Our DES’ video.

Come Join the DES Team!

The DES, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Child Support Specialist Intermediate. This position is responsible for performing the full-range of journey level child support case management duties associated with child support activities; providing services to custodial and non-custodial parents to establish paternity, establish orders, review orders for modification based on economic circumstances, and enforce orders for support.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

• Locate absent parents to collect and enforce child support obligations/payments.
• Review and analyze case files.
• Determine appropriate legal actions to be initiated; prepare and file pleadings for court actions (e.g. contempt petitions, wage assignments, etc.).
• Interview individuals who are parties to the case.
• Collect child support for distribution to the applicant or state.
• Collect pertinent documents and information; draft correspondence.
• Communicate with various judicial jurisdictions.
• Assist in on-the-job training and provide technical assistance to subordinate level staff.

Knowledge in:

• Strong understanding of case management principles and techniques.
• General working knowledge of legal documents and procedures; court and legal system processes.

Skills in:

• Excellent communication skills (both oral and written).
• Experience in maintaining and organizing a high-volume caseload.
• Proficient in computer software applications, i.e. Microsoft Office applications and Google tools.
• Proficient in automated information and case management systems.
• Use of interviewing techniques to obtain information.
• Experience collecting or recovering expenses, repayment, fees, or obligations.

Ability to:

• Learn automated systems, the Arizona Child Support Services case management system, manual and automated enforcement tools, and interfacing databases.
• Multi-task and thrive in a fast-paced, performance driven environment.
• Meet performance measures and data reliability goals.

• One-year experience as a Child Support Specialist in Arizona State Service or the equivalent in another jurisdiction. Any combination of training and experience that meet the knowledge, skills, and abilities (KSAs) may be substituted.
• Case management; investigative research and analytical ability; court order interpretation; collections experience.

• Successfully pass background and…