Case Manager

At Hamilton Families, our mission is to end family homelessness in the San Francisco Bay Area. Since 1985, we have been meeting the most urgent needs of unhoused families in our community. Our programs specialize in preventing family homelessness when possible, providing shelter and transitional housing to families in times of need, supporting the wellbeing and academic achievement of children who experience homelessness, and quickly returning families to safe and stable housing throughout the Greater Bay Area.

At Hamilton Families, we believe the San Francisco Bay Area is at its best when people from all backgrounds can start a life here, raise a family here, and thrive here. We envision a Bay Area where housing is accessible and affordable, where homelessness is rare, brief, and nonrecurring, and where all people and families have a safe and stable place to live.

We foster an inclusive environment where diverse perspectives are valued and contribute to our collective success. Our commitment to inclusivity ensures every team member feels respected, supported, and empowered to thrive.

We’re excited to be adding a Case Manager, Stability to our growing team! This is an engaging and rewarding opportunity that plays an integral role within the organization. We are looking for someone who is passionate about working with our participants and contributing to the fight against homelessness. This position requires the individual to be bilingual in Spanish in order to better serve our community.

The Case Manager, Stability
, will report directly to the Shelter Coordinator and be part of the Housing Solutions team. This position provides case management to families in the rental subsidy program using various service models. This involves documenting services in real-time, maintaining electronic case records, and collecting monthly compliance reports.

• Provide home-based support to around 20 families, including goal setting, housing advocacy, and connecting them to resources for budgeting, employment, legal support, and more
• Assess participants’ needs and challenges, such as employment status or mental health, and connect them to appropriate resources
• Assist families in setting and reaching housing goals, manage necessary documentation, and address related concerns
• Check in with participants who have completed the program to ensure continued progress
• Foster self-sufficiency and maintain professional boundaries using various service models
• Collaborate with internal teams, and external partners to address housing issues and support participants
• Maintain accurate records and adhere to confidentiality documentation standards
• Address resource needs in specific areas and help organize community events such as Holiday celebrations and Back-to-School activities
• Partner on departmental projects as needed
• Advocate for our services and represent Hamilton Families at community and collaborative meetings

• Ability to work and collaborate with a diverse group of people on projects and making decisions for the benefit of our participants
• Familiarity with case management databases or customer service platforms
• Highly organized, self‑motivated, and capable of working independently to meet goals
• Demonstrated ability to exercise appropriate judgement and uphold policies and procedures
• Skilled in documentation, reporting, and maintaining confidentiality

• 1+ years of experience in social work, psychology, human services setting or related field
• A background in working with nonprofit organizations, social services organizations, or community-based programs
• Familiarity with Bay Area resources for low‑income families
• Bilingual abilities, especially in Spanish
• Highly proficient in Microsoft Office Suite, Salesforce, and other software
• Ability to travel locally and long distance to meet with vendors and participants

We encourage applicants to apply even if they feel they do not meet all the listed criteria. We value diverse perspectives and believe in the potential for growth and development within our team. Your unique skills and experiences may be exactly what…