Case Manager

Position Summary

Under the direction of the Manager of Housing Based Support Services, the ICMS Case Manager will be responsible for providing coordinated case management and supportive services for formerly homeless individuals diagnosed with special needs. The ICMS Case Manager will deliver services on‑site to tenants who reside at our newly developed multi‑unit permanent supportive housing complex. The Case Manager will also help link clients to services which include life‑skills workshops, money management, educational attainment, access to health services, counseling, job training and placement opportunities, and resident activity coordination.

Full‑time

• Conduct an initial housing intake and needs assessment for each tenant.
• Assist tenants in determining personal goals and plans to achieve such goals through the development of an Individual Service Plan (ISP).
• Work with any pre‑existing conditions and/or obstacles for clients to facilitate all housing‑related processes being completed in a timely fashion.
• Conduct a minimum of two face‑to‑face contacts with each tenant each month.
• Conduct quarterly meetings with each tenant to discuss progress and accomplishments as evidenced by Individualized Stability Plans.
• Act as a liaison among the Property Manager, the property management company, the tenant, and the primary mental‑health provider to facilitate communication of concerns that could jeopardize the tenant’s residency.
• Provide information and instruction to clients regarding Fair Housing, tenant rights and responsibilities, observation of rental agreement and property rules.
• Coordinate linkage to services with public social‑service agencies and community providers to assist in achieving and sustaining independence (employment, education/training, money‑management counseling, legal and benefits counseling).
• Assist clients in obtaining rental assistance and move‑in/eviction prevention services.
• Address tenant grievances, mediate resident disputes and resolve issues with property management that might affect tenancy.
• Enforce housing rules in collaboration with property management.
• Work with the Resident Services Coordinator to develop workshop opportunities on relevant topics such as housekeeping, money management, parenting, and daily living skills.
• Collect and enter data into the DHS CHAMP database to document client progress, assemble reports, and evaluate the program.
• Organize and manage client files.
• Monitor status of tenants who have moved into housing and prepare those deemed ready to transition to mainstream non‑supportive housing.
• Comply with directives related to necessary documentation and reporting requirements per the service contract.
• Compile and submit monthly progress reports to track tenants’ residency status and supportive services provided.
• Uphold CRCD’s Mission Statement and 5‑Year Strategic Plan.

• 1–2 years of experience or related work and a BA degree.
• Experience working with youth experiencing homelessness and housing instability, and/or experience in foster care, probation, or mental‑health systems.
• Reliable, flexible team player who works well with minimal supervision, has a good work ethic, and the ability to set and maintain personal boundaries.
• Reliable transportation: valid driver’s license and required car insurance.
• Proficient in Microsoft Office Suite.
• This is not a work‑from‑home position; the role reports to the office five days a week.

$50,000.00 – $55,000.00 annually

• 14 paid holidays
• On‑demand training memberships for professional development
• Dental/vision and 85% employer‑paid & 40% dependent‑paid medical insurance
• 401(k) eligibility from day one with up to 3% matching after one year
• 529 educational savings plan
• Flexible spending account (FSA)
• Short‑ and long‑term disability
• Accident & hospital indemnity
• Whole life insurance with cash benefits
• Identity theft protection and legal services
• Discount pet insurance through ASPCA
• Generous work‑life balance

CRCD is an equal opportunity employer. All candidates are subject to a background check conducted by Los Angeles County. We employ a wide range of individuals and are committed to creating an inclusive work environment. Direct requests for reasonable accommodations to the interview scheduler at the time of scheduling. For additional questions regarding accommodations or EEO for this position, contact the EEO/ADA Coordinator, Veronica Garcia (213) 743‑6193.