Bilingual Field Care Manager; Spanish Speaking

Bilingual Field Care Manager (Spanish Speaking)

Oakland, California

At Pair Team, we are an innovative, mission‑driven company reimagining how Medicaid and Medicare serve underserved populations. We deliver whole‑person care—clinical, behavioral, and social—by partnering with community‑based organizations and leveraging AI and automation to reduce administrative burden and ensure timely, personalized support.

• Serve as the primary point of contact for members with complex medical, behavioral, and social needs.
• Conduct in‑person visits to members’ homes, community sites, or partner organizations to complete new patient onboardings, deliver care packages, or collect health readings such as blood pressure.
• Assess member needs, provide ongoing support, and encourage adherence to care plans.
• Coordinate services, appointments, and referrals across primary care, behavioral health, and social support resources.
• Collaborate with internal care team members, including Nurses and Behavioral Health Care Managers, to support care continuity.
• Identify and address barriers to care such as transportation, medication access, or health literacy challenges.
• Develop and maintain individualized care plans and ensure follow‑up on all interventions and goals.
• Maintain accurate and timely documentation of all member interactions and care coordination activities.
• Advocate for member needs within the healthcare and social support systems.
• Participate in collaborative care meetings to review patient panels, discuss progress, and align on care plans.

• 1+ years of professional experience in case management, care coordination, or community‑based services.
• Bilingual in English and Spanish.
• Physical location in or near Alameda County with familiarity of the local community and resources.
• Reliable transportation for regular field visits, a valid driver’s license, and current auto liability insurance.
• Strong understanding of cultural fluency and the ability to build trust with diverse populations.
• High degree of empathy and patience when faced with adversity.
• Demonstrated ability to work collaboratively in a multidisciplinary care team.
• Excellent organizational skills and attention to detail.
• Strong technical skills, comfortable learning new systems; experience with Google Suite, Slack, CRM databases, basic Excel, Word, email, and video conferencing.
• Reliable, HIPAA‑compliant workspace with a stable internet connection for documentation and team communication.

• 401(k) retirement plan.
• Monthly $100 work‑from‑home expense stipend for remote work days.
• Gas reimbursements for on‑site engagement days.
• Flexible vacation policy.
• All necessary equipment provided.
• Opportunity for rapid career progression and personal growth.

Pair Team is an Equal Opportunity Employer. We value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.

Pair Team participates in E‑Verify to verify employment eligibility for new hires. Any offer of employment is conditioned upon passing a pre‑employment background check, including criminal history, reference checks, and, if applicable, driving records for roles requiring vehicle use.