Nursing Student Accts. Specialist-Continuing

Nursing Student Accts. Specialist-Continuing

Pay: $21.64/hour; $45,000/annually

Working in the Office of Student Accounts and reporting to the Associate Director and Team Lead, the position is responsible for working with all active and inactive students as it relates to the tuition process for Post University’s American Sentinel College of Nursing. The position will support the Lead in meeting the highest service standards. Additionally, they will provide excellent customer service to students in a proactive manner and utilize problem-solving skills to promote success and retention.

The position is also responsible for all Student Accounts administrative tasks, including but not limited to collections, payment plans, account adjustments, billing, invoicing, and data entry. The position provides resolutions to meet tuition obligations while maintaining compliance with all internal and federal financial aid policies.

• Communicates with primarily continuing and inactive students on payment completion requirements
• Prepares payment plans for tuition and fees.
• Counsel’s students with high balances or delinquent accounts.
• Contacts students to collect outstanding balance requirements.
• Possesses knowledge of applicable policies, procedures, regulations, and laws to ensure compliance.
• Promptly responds to customer service issues and concerns.
• Performs all data entry for student accounts, including entering comments to the students’ records.
• Works closely with all departments to assist students with their financing and advising needs.
• Performs other duties as assigned.

• A bachelor’s degree is preferred, and/or one to two years of customer service experience is required.
• Must have excellent computer skills and be proficient in Microsoft Office, internet applications, and database software.
• Must possess excellent oral and written communication skills.
• Must be a self-starter with the ability to multitask.
• Exceptional problem-solving skills and attention to detail.
• Must be able to work in a team-oriented environment.
• Must be energetic and goal-driven; strong interest in working in a fast-paced environment.

• This position offers the option to work remotely. Candidates must connect equipment directly to their home router. Minimum internet requirements include 25 Mb download speed, 15 Mb upload speed, and latency below 40 for reliable audio quality. Test your speed at  (select Boston, MA–Comcast).
• Candidates are responsible for ensuring their internet meets these standards before the start date and must have a dedicated, quiet home workspace free from distractions.

Post University is an equal opportunity employer. We embrace differences, thrive on diversity, and believe our distinctions make us better educators, leaders, and better in every way possible. We comply with all applicable laws and do not discriminate because of sex, sexual orientation, age, race, color, religious creed, marital status, national origin, ancestry, disability, handicap or other legally protected status.