Program Manager, EA Stabilization

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Full Time Manual Labor 7 Bishop Street, Framingham, MA, US

2 days ago Requisition

Salary: $62,500.00 Annually

The EA (Emergency Assistance) Program Manager oversees case management services for families exiting SMOC’s Emergency Assistance shelters and those housed through SMOC’s internal housing initiatives, such as the MRVP Supported Housing Program. This role ensures families transitioning from shelter receive timely, targeted stabilization services that promote long‑term housing stability and prevent returns to homelessness. The EA Program Manager leads a team that works closely with SMOC shelter staff, coordinates internal housing opportunities, and supports clients through individualized housing action plans, crisis intervention, and connection to community resources.

This role is integral to SMOC’s internal continuum of care, bridging shelter and permanent housing with intensive support services.

• Paid Time Off:
  All full‑time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer‑paid Life Insurance & AD&D and Long‑Term Disability for full‑time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost‑sharing program, Dental Plans with Orthodontic Coverage, and Eye Med Vision Insurance available to full‑time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full‑time and part‑time employees.
• Additional voluntary benefits including Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short‑Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

• Manage the day‑to‑day operations and fiscal oversight of the EA Stabilization program.
• Supervise and support EA stabilization case managers.
• Approve HomeBASE packets from SMOC shelters when needed.
• Coordinate with shelter staff and front desk personnel to identify and engage families in need of stabilization support or housing assistance.
• Oversee facilitation and promotion of internal housing lotteries in collaboration with SMOC Non‑Profit Housing.
• Ensure timely completion of needs assessments, stabilization plans, and housing action plans with high documentation standards.
• Lead strategic housing search planning for families exiting congregate or scattered‑site shelter.
• Prioritize crisis response and tenancy preservation, intervening early to prevent shelter re‑entry.
• Submit monthly MRVP billing reports to the Financial Analyst.
• Collaborate across departments to strengthen service continuity post‑shelter exit.
• Participate in agency‑wide Family Emergency Services leadership.
• Operate services in compliance with all federal, state, and local funding requirements and agency policies.
• Provide on‑call support, including evening coordination, as assigned.
• Engage all clients by understanding and addressing their needs.
• Attend engagement team meetings and communicate effectively with clients and staff.
• Maintain confidentiality of client, employee, and agency information per federal and state laws and funder requirements.
• Ensure compliance with program, department, agency, and funder requirements as well as SMOC policies.
• Other duties as assigned.

• Bachelor’s Degree and a minimum of 6 years related experience in a supervisory role.
• Previous case management experience required.
• Housing search experience preferred.
• Excellent organizational and interpersonal skills.
• Bilingual skills a plus.
• Valid driver’s license, reliable vehicle, and evidence of insurability.

• Directly reports to the Division Director.
• Direct reports are Case Managers within the department.
• Indirect reports are Case Managers based within family congregate shelters.

Ability to drive, ascend and descend stairs, and lift up to 30 lbs.

Travel within Massachusetts required. The Program Manager will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

Hybrid work is permissible in some positions  Program Manager may work from home 0–20% of the week in scheduling coordination with the department manager.

Monday through Friday: 8:00 AM – 4:00 PM (includes a 1‑hour unpaid lunch break). 35 hours per week.