Admissions Representative

Description

The Admissions Representative helps coordinate the admission of clients into various Axiom treatment programs by taking inbound calls from and making outbound calls to those who are affected by addiction, their family members, or Axiom’s referral partners. He/she helps determine the best course of action for the affected individual, and if treatment is warranted, facilitate their entry into an Axiom program, coordinating with facility staff.

This position is primarily based in the office at Axiom Care. Admissions Representatives are expected to work on-site during the initial training period and while establishing performance standards. Limited remote work opportunities may be considered after successful completion of training and at least 90 days of employment, based on performance and departmental needs. Representatives must also be available for occasional in-person meetings, trainings, and community or marketing events throughout the Phoenix metro area.

Bilingual (English
- Spanish
- Navajo) a plus

• Answer all inbound calls promptly.
• Compassionately assess caller’s situation and need for treatment.
• Verify insurance benefits – help coach prospective client or their families through AHCCCS enrollment if needed.
• Utilize independent judgement to determine whether callers are willing and able to attend treatment and are a fit for an Axiom Care program. Refer to a local partner facility if necessary.
• Log all relevant call and referral information.
• Follow-up with previous callers and referral sources whenever possible.
• Build and maintain strong working relationship with company stakeholders and referral sources.
• Create initial medical record for incoming clients.
• Coordinate all intakes with facility managers to ensure a seamless entry into treatment.
• Participate in marketing and outreach programs events designed to help educate those in the community about the services Axiom offers including but not limited to conferences, trade shows, visits to referral partners, etc.
• Assist in crisis situations and provide interventions based on training and experience when necessary
• Work closely with colleagues and other departments to maintain knowledge about current program offerings and availability
• Participate in team meetings, handling correspondence, sharing meeting responsibilities, responding to routine requests, and assisting with the collaboration of professional learning and professional development.
• Other duties as assigned or necessary to support the program and/or Axiom Care as assigned by management.

Founded in 2012, Axiom Care is a Phoenix-based behavioral health organization that aims to ensure every Arizonan has access to compassionate, effective substance use treatment. With facilities in Maricopa and Pinal Counties, we offer comprehensive services including 24/7 observation, inpatient detoxification, residential treatment, outpatient treatment, and recovery housing with a focus on underserved populations.

Beyond our full-continuum community programs, we proudly operate specialty programs for the justice-involved (in partnership with ADCRR), for members of the Navajo Nation (in partnership with the Navajo Department of Health), and for Veterans (co-located on the Victory Place campus).

Together, we’re building a future where compassionate care is accessible to all – come be a part of it!

• Medical, Dental, and Vision
• 401(k) with up to 3.5% match
• Paid time off (PTO), paid sick time, and paid holidays
• Tuition Reimbursement
• Reimbursement for CMEs
• Free criminal record clearance for eligible justice-impacted staff through a partnership with Rasa Legal
• Employee Assistance Program (EAP)
• Voluntary benefits including group term life, voluntary term life, AD&D, short term disability, and accident coverage

• Preference is given to qualified Navajo Nation and/or Native American Applicants in accordance with the Title 15 N.N.C. Chapter 7.

• Ability to maintain unwavering compassion and empathy over the phone is a must.
• Proficiency with Microsoft Office (Word, Excel, Outlook)…