Administrative Assistant

The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services is seeking an Administrative Assistant 1 to join our team!

At Child Support Services, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children by building relationships with the parents to ensure they are successful. We're seeking an exceptional individual who is respectful, positive, and passionate about supporting families throughout their child support journey. If you have a passion for helping others, this job is for you!

This position is in the Indianola Child Support Office. This is a full-time opportunity, Monday – Friday with hours being from 8:00 AM - 4:30 PM. Upon successful completion of the training period and with management approval, this position offers a hybrid work opportunity, working from home and office as scheduled. This position requires a driver’s license and the ability to travel on occasion.

• Obtain information from a wide variety of sources including written materials, telephone conversations, and computer databases and read and interpret the information as it pertains to the Child Support Services Program.
• Read and comprehend complex instructions including federal, state and local laws, policy and procedures applicable to the Child Support Services program and apply it to child support casework.
• Provide customer service and interact with people of various social, cultural, economic, and education backgrounds for the purposes of managing assigned casework and providing quality customer service to internal and external customers.
• Analyze information objectively; use sound judgement and critical thinking to make a reasoned judgment.
• Sort, scan, and index physical mail and retrieve electronic mail from e‑mail system.
• Respond to customer inquiries and provide detailed or complex answers verbally and in writing.

• Critical thinking skills and executing complex tasks independently.
• Customer service, including de-escalation of conflictual or adversarial situations.
• Excellent oral and written communication and report composition.
• Teamwork, collaboration, and consultation.
• Managing multiple deadlines.
• Extreme accuracy in mathematical calculations and timelines.

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage: Benefit from life insurance and free long‑term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

Applicants will be required to complete a level 5 background check to be considered for this position.

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply. Hearing and Speech Impaired – Relay Iowa 1‑800‑735‑2942 TDD.

The State of Iowa participates in E‑Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within…