Direct Operations Case Coordinators

ICF is currently seeking Direct Operations Case Coordinators capable of leading a team of Case Coordinators working directly with ORR care provider staff and federal staff to make recommendations for the release and/or transfer of unaccompanied children and support the best interest of children in ORR custody. The purpose of this project is to develop and maintain a national case coordination program that provides child‑welfare‑based recommendations for unaccompanied children in Office of Refugee Resettlement (ORR) custody, particularly in the areas of safe and timely release, identification of children with special needs and placement recommendations.

As the Direct Operations Case Coordinator, you will support the team of Case Coordinators in carrying out program functions with transparency and respect for children, families, and staff throughout the ORR system. Candidates must have demonstrated understanding of unaccompanied children, child‑welfare best practice, and the ability to maintain positive relationships. Bilingual in English and Spanish is required. The position involves onsite and remote work, covering for Case Coordinators as needed, regular visits to care provider sites, travel up to 20%, and the ability to work some nights or weekends.

• Ensure appropriate Case Coordinator coverage at all provider sites within the assigned geographical area.
• Provide an excellent level of supervision and operational oversight of the assigned Case Coordinator team.
• Provide guidance and technical assistance related to Case Coordinator duties and ensure all related tasks are completed efficiently and in compliance with program policies and procedures and a high standard of care related to the safe and timely release of unaccompanied children and all related recommendations.
• Conduct regular site visits at provider sites as part of Case Coordinator oversight.
• Serve as the primary point of contact for government and care provider staff at care provider sites in the geographic area of assignment.
• Ensure appropriate elevation of individual case issues to ORR staff related to clinical, safety and well‑being issues for behavioral/mental health, physical health, juvenile justice concerns, and other specialized needs which affect the provision of services, appropriateness of placement, and/or the safe and timely release of unaccompanied children.
• Elevate operational concerns to ICF project leadership.
• Perform other duties related to case coordination goals for unaccompanied children’s safe and timely release and related ORR needs.

• Master’s degree in social work or a social‑science related discipline and 5+ years of demonstrated post‑graduate child‑welfare, case‑management, social‑service, and/or mental‑health professional experience.
• OR a Bachelor’s degree in social work or a social‑science related discipline and 8+ years of demonstrated post‑degree child‑welfare, social‑service, case‑management, and/or mental‑health professional experience.
• OR a non‑qualifying bachelor’s degree and 10+ years of demonstrated post‑degree child‑welfare experience.
• Minimum 1 year of experience working with immigrant youth and families.
• Minimum 1 year of supervisory experience.
• Minimum 1 year of experience demonstrating ability to review case files and assess/document information from a variety of sources.
• English/Spanish bilingual Tier2 Security Clearance or ability to secure such clearance.

• Knowledge of migrant/refugee issues, particularly related to UC and sponsor families and the processes/documentation required for sponsor release.
• Experience working with immigrant youth and families (3+ years highly preferred).
• Working knowledge of challenges related to unaccompanied children’s placement and release and post‑release services.
• Experience in a refugee program.
• Experience in mental/behavioral health for children or with juvenile justice programs.
• Prior work experience in a consulting environment.
• Experience using MS Office suite.

• Solid team player with proven ability to manage competing priorities, perspectives, and stakeholder needs.
• Exceptional project management skills, with a focus on TA project management.
• Strong analytical, problem‑solving, and decision‑making capabilities.
• Ability to prioritize and manage multiple activities simultaneously in a fast‑paced, changing environment.
• Excellent verbal, interpersonal, and written communication skills.
• Demonstrated outstanding level of professionalism, including ability to exercise good judgment, discretion, tact and diplomacy.
• Proficient with MS Office applications (Word, Excel, PowerPoint).

We are an equal‑opportunity employer. All information you provide will be kept confidential and used only to the extent required to provide needed reasonable accommodations.

Pay Range: $74,090.00 – $ (full‑time, Virginia Remote Office).