Claims Processor - Remote​/Hybrid Arrangements

About the Colorado Department of State Treasury

The Colorado State Treasury is the constitutional custodian of the public's funds. The Treasury has to manage and account for tax dollars from when they are received until they are disbursed. The treasury staff is committed to safeguarding and managing the people's monies with the same diligence and care as they do their own.

The Colorado State Treasury staff will continually strive to serve the residents of Colorado better. Central to this goal is the continued introduction and use of new technologies to provide improved access to services for both taxpayers and other Governmental agencies.

Our mission is to safeguard, manage, and account for tax dollars from when they are received until they are disbursed with diligence and care.

We are a values-driven organization committed to accountability, agility, collaboration, and respect.

We believe in outstanding customer service, an inclusive culture, continuous process improvement, and our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we seek dedicated individuals who exhibit our shared values and passion for quality and excellence in all we do. In addition, we offer a great location and great benefits, which include:

• Medical and dental plans
• Strong, secure, yet flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan plus pre‑tax and ROTH 401K, and 457 plans
• Employee wellness programs
• Paid life insurance
• Short and long‑term disability coverage
• Flexible work schedule and remote‑work options
• No cost Eco Pass for all eligible State employees
• 11 paid holidays per year plus vacation and sick leave
• Some positions may qualify for the Public Service Loan Forgiveness Program. For more information go to (Use the "Apply for this Job" box below).-programs
• Training opportunities
• Variety of discounts on services and products available through the State of Colorado's Work‑Life Employment Discount Program

Under the mission of the State Treasury, this position is responsible for processing owner claims according to the Revised Uniform Unclaimed Property Act (RUUPA) and procedures. This involves interpreting the law and applying it to the review process.

• Reviews and analyzes claims submitted to determine whether the documents submitted are sufficient to process the claim and if it is consistent with the reporting company.
• Requests additional information from a claimant or holder when needed to make determinations.
• Investigates whether there are ties to the ownership that may be validated in documents submitted or in other sources such as Lexis Nexis/Accurint.
• Maintains claims files, including final disposition and an inventory of detailed analyses.

• Answers phone hotline or emails related to a claim by providing answers regarding the property and instructions concerning the claims process.
• Files claims and sends the appropriate forms to the claimant.
• Requests additional information from a claimant either in person, by mail, or via email for other necessary documentation.
• Represents the Division of Unclaimed Property at public outreach events by engaging with attendees, responding to in‑person inquiries, and assisting with on‑the‑spot claim creation.

Two (2) years of experience reviewing documentation for eligibility and providing customer service or processing claims for a business. Part‑time experience will be pro‑rated. This experience must be demonstrated in your application to be considered for employment.

An Associate’s degree from an accredited institution will substitute for the required experience on a year‑for‑year basis.

• Colorado State Government experience as identified above
• Experience providing technical assistance
• Experience reviewing and processing claims
• Experience providing customer service in a busy in‑person or call center environment
• Experience working with compliance programs
• Bilingual in…