Student Support Case Coordinator, Senior

Special Information

Due to a university-wide staff classification transition, the expected start date for this position is on or after July 6, 2026.

This position is an on‑site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.

The Lumberjack CARE Center strives to equitably foster student development and success. To break down barriers for all students, we address concerns such as food insecurity, financial needs, and wellness. By collaborating with on‑campus and community partners, we refer students to supportive services that best meet their needs. Focusing on case management, advocacy, resources, and essentials, the Lumberjack CARE Center serves the diverse needs of each student.

The Student Support Case Coordinator, Sr position at the Lumberjack CARE Center provides advanced non‑clinical case management, Title IX supportive measures in conjunction with the Title IX Coordinator or designee, and family support services for students experiencing complex or high‑impact challenges. The position conducts risk and suicide assessments, manages sensitive cases including behavioral health hospitalizations, and coordinates interventions with campus and community partners.

This position coordinates key departmental programs, supports emergency grant and scholarship processes, and provides guidance to student staff and trainees. This position may be offered on a 10‑, 11‑, or 12‑month appointment (83%‑100% of a full‑time schedule, also referred to as 0.83‑1.0 FTE), depending on candidate preference and business needs. The annual budgeted salary for this position ranges from $43,433 to $52,000.

Final compensation will be based on the selected schedule and is commensurate with the candidate’s qualifications and related experience. The role begins in July and follows an annual appointment cycle.

• Case Management (65%) — Manage CARE referrals; liaise with Counseling Services to coordinate care and share information; provide case management services for students experiencing behavioral health hospitalization; deliver supportive measures for students involved in Sexual Misconduct (Title IX) cases including accurate record keeping, one‑on‑one meetings, coordinating academic or housing accommodations, communicating with faculty, and connecting with campus and community resources; utilization of Guardian sexual misconduct case management platform;
  
  outreach to students of concern and offer referral to individualized resources and/or action plans to minimize or resolve problems; assess risk level using NaBITA risk rubric; assess for suicide risk; assist students in navigating various university processes; collaborate with other departments, faculty, and staff to expedite resolution of problems; facilitate enrollment needs such as withdrawals for psychological or medical related matters;
  
  engage student’s support system, including parents, guardians, or others, when necessary, to mobilize support for the student’s needs; field phone or email inquiries about CARE concerns or student needs; participate in regularly scheduled case management meetings; keep accurate documentation related to all student cases using Maxient data management system; use accurate data markers and ensure accuracy of data.
• Family Services (20%) — Provide resources and referrals for families of students with extenuating circumstances and those needing university navigation support; collaborate with NAU’s Family Access, Communication, Transition and Support (FACTS) team; support planning, program development, coordination, execution, and evaluation of Family Weekend events; coordinate the President Cruz Rivera/Dr. Brusi Student Parent grants selection process; coordinate the Parent Fund Scholarship selection process;
  
  support Family Hub communications.
• Supervision (5%) — Supervise CARE student workers; support the hiring or selection of Graduate Assistants, interns, and student workers.
• Marketing (5%) — Help create and maintain updated website and other marketing materials related to Case Management and other CARE Center services; keep campus and community resource information current and up to date; serve as a point of contact for campus community members who are seeking consultation and advice about programs and services.
• General Lumberjack CARE Center Duties (5%) — Staff department, divisional, and university‑wide events as needed; represent the CARE Center on divisional and university committees.