Bilingual Community Engagement Specialist; Remote Weekends Mexico, United

Bilingual Community Engagement Specialist (Remote, Full Time - Weekends)

New Mexico, United States

At Pair Team, we are an innovative, mission‑driven company reimagining how Medicaid and Medicare serve the most underserved populations. As a tech‑enabled medical group, we deliver whole‑person care—clinical, behavioral, and social—by partnering with organizations deeply connected to the communities we serve.

We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high‑impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.

Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high‑need patients.

We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high‑need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions
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At Pair Team, we’re not just delivering care—we’re building the future of more equitable, community‑driven healthcare.

• Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners, and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and we ensure that we are taking care of ourselves in order to care for others.

Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full‑time Community Engagement Specialist who is willing to think creatively and empathically to help our team change the way people access healthcare.

We seek a full‑time Community Engagement Specialist to play a critical role on our team by directly engaging with and enrolling individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole‑health care that Pair Team can provide.

This is a full‑time position, with a set schedule of Thursday–Monday with your days off being Tuesday & Wednesday.
* Training weeks will be M–F first 2–3 weeks.

100% Remote Work From Home role with the requirement of working PST hours.

• Identify, outreach, engage and enroll individuals into the program virtually through phone, text and email, and in‑person at clinic, community‑based organization, and health system partner locations.
• Listen openly to eligible members and meet them where they are—understanding that enrollment may require multiple outreaches and adopting an “it’s not my fault but it is my problem” attitude in all communication styles and approaches.
• Offer education to our partners regarding Pair Team’s services with a focus on linking eligible members to the Enhanced Care Management program.
• Explain the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system.
• Leverage your deep understanding of the community and best‑in‑class customer…