Lifeline Counselors - In-person or R

About Family Services

Family Services is a nonprofit organization committed to protecting, healing, and caring for children and families across Northeast Wisconsin. We provide vital support during life's most challenging moments, helping individuals heal, grow, and thrive.

We are hiring full‑time 988 Lifeline Counselors. This position provides high‑quality, comprehensive crisis counseling services over the phone, text, and chat for consumers reaching out with thoughts of suicide and emotional distress. The role is available both in‑person and remote. Remote candidates must reside in Wisconsin. In‑person candidates work from our Brown County location. Team members work 11‑hour shifts on a 2‑2‑3 rotation, with every other three‑day weekend off.

988 Wisconsin Lifeline is available 24/7, 365 days a year, including holidays. Candidates are expected to be available for regular shifts throughout the year and may receive shift differentials for second, third, and all weekend shifts.

• Serve as a liaison between the consumer and other service organizations in providing and receiving referrals.
• Provide 24‑hour crisis intervention services by telephone, text, or chat.
• Assess consumer mental health status and coordinate emergency services.
• Provide in‑depth professional evaluations and assessments.

• Minimum Education:
  
  Bachelor’s degree in a relevant area of human services or equivalent work experience providing a minimum of 4 years of mental‑health services.
• Preferred:
  Minimum of 1 year of combined experience providing mental health services.
• Knowledge of human growth and development, mental health, adolescent psychology, marital and family structure, and the impact of the environment on individual behavior.
• Time‑management skills and the ability to meet work demands independently.
• Ability to establish and maintain professional relationships within and outside the agency.
• Maintain separation from client feelings or crisis to ensure healthy boundaries and problem‑solving ability.
• Remote Workers:
  Must reside in Wisconsin, have a private confidential workspace, a high‑speed internet connection, and compliance with information‑security practices (e.g., double‑locking and shredding confidential documents).

Family Services is an equal opportunity employer. All qualified applicants will receive consideration for employment based on qualifications and business need.