Virtual Employment Specialist; BES– in Tigard WorkSou

Position Title:

Virtual Employment Specialist (BES2) - Multiple Permanent Positions Available in Tigard Work Source Office

Posting Date: 06/18/2026

Final date to receive applications: 06/29/2026

Agency:
Employment Department

Salary Range: $4,519 - $6,276

Position Type:
Employee

Job Description:

Have you always wanted to be on the cutting edge of a new program that benefits unemployed Oregonians? Are you able to efficiently use technology and help customers do the same? We are looking for empathetic problem solvers to help customers through the entire job seeking process. If this is you, please consider joining this team! If you have bilingual language skills, you are encouraged to apply!

Bilingual language skills are not required, just a preference. All languages are welcomed and utilized to better serve Oregonians.

• Respond to a high volume of job seeker interactions across phone, video, and messaging channels.
• Establish a strong professional rapport with job seekers through open communication, empathy, and consistent contact.
• Review job seekers’ documentation for accuracy and completeness, providing assistance to those with varying digital literacy.
• Provide comprehensive assessments and documentation of work experience, noting any barriers to employment.
• Develop an individual employment plan to identify job seekers’ goals, objectives, and services necessary to gain employment, including short-term pre‑vocational services to develop or increase skills.

• Two years of customer service experience involving requesting and reviewing information, documentation, and deciding actions based on that information.
• Examples of qualifying experience include eligibility interviewer, application examiner, unemployment insurance examiner, examination proctor, information clerk, insurance aide, public counter intake person, employment and claims aide, employment services, job placement, recruiter, vocational guidance, or retail industry experience that involves the above.
• Two years of education or experience; 45 quarter (30 semester) college-level credits in Human Resources, Vocational or Career Counseling, Social Services, Psychology, Education, Business or Public Administration, Communication or related field substitute for one year of experience.

• Commitment to valuing diversity and promoting inclusion.
• Experience presenting and delivering information.
• Experience utilizing computer skills.
• Communication proficiency at a range of levels.
• Demonstrated customer service proficiency.
• Proficiency with Microsoft Office Products (Teams, Word, Outlook, Excel, PowerPoint).
• Bilingual language skills preferred but not required.

• A workplace that balances productivity with enjoyment and encourages learning and mentoring.
• Rewarding work in a dynamic and creative environment with colleagues passionate about public service.
• Work/life balance, 11 paid holidays a year, and a competitive benefits package.
• Public Service Loan Forgiveness opportunity.
• Access to Oregon’s carpool matching tool and trip planner.

• During the application process, age, date of birth, or educational attendance or graduation dates are not requested or required.
• Use of external resources such as artificial intelligence during assessment is prohibited unless stated otherwise.
• This position is represented by SEIU.
• Eligibility for veterans and Oregon National Guard service members receives candidate preference.
• The salary range for PERS-qualified candidates reflects an additional 6.95%.
• United States Employment Eligibility:
  No visa sponsorship; all employees must complete Form I‑9 and verify lawful status.

The Employment Department is committed to providing fair and equal employment opportunities. Criminal background checks are conducted by the Oregon State Police for positions with authorized access to CJIS. A fingerprint‑based check may be required as a condition of employment.

This position will report to the Tigard Work Source Office and is not suitable for remote or hybrid remote work.

The Oregon Employment Department is an Equal Opportunity, affirmative action employer, committed to workforce diversity. We foster fairness, equity, and inclusion to maintain a workplace where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking.

This applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training.