Claims Adjuster – Automotive

Position Description

Available shift is in office from 9:45 am to 6:15 pm CST. American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is seeking a Claims Adjuster – Automotive to join our growing team at our office in Naperville, IL. In this role you will be responsible for investigating, evaluating, and negotiating minor to complex vehicle repair costs to accurately determine coverage and liability.

You will take inbound calls to determine coverage based on contracts in order to appropriately resolve customer issues.

• Answer inbound calls.
• Provide information about claim processing and explain the different levels of contract coverage and terms.
• Accurately establish, review, and authorize claims.
• Enter claim and contract information into the AGWS system.

On the job.

• High school diploma.
• 2+ years of experience adjusting automobile mechanical claims.
• 2+ years of experience as an automotive mechanic within a service department, dealership, or independent shop.
• Must be able to work effectively under pressure in a fast-paced environment.
• ASE certification is a plus.
• Strong communication skills.
• Strong organizational and multi-tasking skills.
• Bilingual in English/Spanish preferred.

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account.
• 401(k) with up to 6% matching.
• Professional development and training.
• Promotion from within.
• Hybrid work schedule for eligible associates: after training, up to two days per week may work from home.
• Paid vacation and sick days.
• Eight paid holidays.
• Referral bonuses.

Reynolds and Reynolds is an equal opportunity employer.