Remote DV Crisis Hotline Advocate; Evenings, PT

Title

DV Hotline Specialist PT (Weekday, Evenings)

Artemis House

Crisis Hotline Program Manager

Exempt

$22.00

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization’s inception, we have adapted and grown to meet community needs, working in partnership with government, private partners, and community members. Today, Shelter House is a reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team changed the lives of nearly 2,000 individuals, half of whom were children.

Inclusivity, Collaboration, Accountability, Respect, and Empowerment (i.C.A.R.E.)

Work‑life balance, 401K with employer matching, medical, dental, and vision coverage for full‑time employees, and generous employer contribution toward premiums.

The Domestic Violence (DV) Hotline Specialist is an essential remote position covering the 24‑hour domestic and sexual violence hotline for Fairfax County through Shelter House. The Hotline Specialist will answer the crisis line, assess callers for shelter entry eligibility, and provide resources, information, and safety planning. They must listen empathetically and be attuned to imminent danger of lethality due to domestic violence.

The Specialist will provide trauma‑informed crisis intervention, advocacy, support, and safety planning and collaborate with community resources and referrals. They will coordinate with shelter staff and management to ensure a smooth transition for callers from the community to the shelter.

• Conduct crisis screenings over the phone with those seeking shelter entry for domestic violence or callers seeking DV/SV/Human trafficking/Stalking resources.
• Provide emotional support through supportive listening, trauma‑informed crisis intervention, advocacy, and safety planning, and provide resources whenever possible.
• Offer problem‑solving, safety planning, education, and advocacy to callers as appropriate.
• Provide appropriate community referrals and work collaboratively with other community agencies to offer comprehensive services.
• Maintain a quiet workspace with reliable Wi‑Fi to conduct calls professionally and privately while keeping caller privacy.
• Answer every call that comes to the hotline during shift.
• Promptly document all calls in required systems, maintain strict confidentiality, and ensure all necessary information is recorded.
• Navigate and utilize digital platforms for tracking and storing information.
• Submit all completed documentation no later than the end of the shift.
• Adhere to all agency and department policies and procedures.
• Remain knowledgeable of best practices related to DV/SV/Human Trafficking/Stalking and internal policies that impact shelter eligibility.
• Attend virtual supervision, staff meetings, ongoing training, and quarterly meetings, which may be in person periodically.
• Communicate regularly with the Hotline Program Manager to report the start of your shift, any schedule changes, and any challenges while answering calls.
• Maintain regular communication with your supervisor for support and guidance during shifts to process challenging calls if necessary.
• Show up for shifts on time and notify in advance if you cannot cover a scheduled shift.
• Ensure compliance with all agency policies.
• Exemplify Shelter House core values:
  Inclusivity, Collaboration, Accountability, Respect, and Empowerment.
• Other duties as assigned.

• Resident of NOVA (Northern Virginia).
• Reliable and stable internet connection.
• Quiet workspace.
• Bachelor’s degree in Human Services, Social Work, or a related field, or equivalent education and experience.
• 2+ years of experience working with victims of DV/SV or Human Trafficking.
• Knowledge of counseling techniques and experience with trauma‑informed care in domestic and sexual violence contexts.
• Clear written and strong oral communication skills.
• Active listening skills.
• Computer skills, including proficiency with work, Excel, email, and the internet.
• Ability to maintain…