Lead Care Manager

Job Details

Location:

Alameda County
- Alameda, CA 94606

Position Type:
Part Time

Education Level: 4 Year Degree

Salary Range: $28.40 - $28.40 Hourly

Job Shift: Day

Job Category:
Nonprofit
- Social Services

Job Classification:
Non‑Exempt, 20 hours per week

Job Location:

Position will work from both a remote home office and field locations in the Alameda County, CA area.

• Competitive pay based on skill and experience
• Paid Holidays
• Paid Sick Leave
• Employee Assistance Program
• LifeSTEPS Perks Program

Benefit eligible employees working 30 hours per week or more will also receive:

• Medical, Dental, Vision, and Life Insurance
• 401(k) plan
• Identity Theft Program
• Pet Insurance
• Paid Time Off

The Lead Care Manager under the direction of the Cal AIM Services Director assists and aids members with enhanced coordination of care.

• Promote and live out the LifeSTEPS workplace values of integrity, innovation, empowerment, respect and personal growth in tandem with the Oz Principles.
• Follow all LifeSTEPS policies, procedures and guidelines.
• Assess members to identify needs such as personal and family adjustments, finances, employment, food, clothing, housing, and physical and mental impairments to determine nature and degree of assistance.
• Develop and monitor the member’s care plan; revise the plan as needed.
• Coordinate with external entities providing member with some level of care.
• Coordinate with primary care providers, specialists, behavioral health, community based, long‑term services and supports needs and oral health providers involved in the care of the member.
• Review medication and perform reconciliation.
• Schedule appointments and provide appointment reminders.
• Coordinate transportation and possible accompaniment to critical appointments.
• Identify and help overcome barriers to adherence to the care plan.
• Promote, coordinate and tailor services to meet identified needs.
• Assist members individually, with family, guardians and caregivers regarding plans for meeting needs; provide culturally appropriate person‑centered planning, education, training and care instructions and document those activities and the plans for follow up.
• Advocate and refer members to community resources, human services and other organizations as needed.
• Compile records and prepare reports.
• Submit claims to Managed Care Plans (MCPs) for all member services when required.
• Maintain all required client data in the MyLifetime.org database on a continuous, regular basis; ensure entries are up to date prior to each weekly supervision call.
• Complete all administrative assignments including timely data entry in multiple databases.
• Review service plan and perform follow‑ups to determine quantity and quality of services provided to members and status of member cases.
• Access and record member and community resource information.
• Secure supplementary information such as employment, medical records, or school reports as needed.
• Study and assess strength and weakness of existing resources.
• Provide comprehensive housing transitions and housing tenancy navigation support to members eligible for services.
• Complete screenings and assessments to identify housing needs and factors contributing to housing instability, including functional, environmental, employment, educational, and health information, as appropriate.
• Identify and facilitate access to suitable housing options for members, as well as application processes, move‐in activities, rental negotiations and service referrals; conduct facility and habitability inspections as needed.
• Facilitate access to supportive services such as job training, life skills development, legal services, financial resources and health care providers.
• Foster working relationships with property management firms, property owners, housing services agencies and housing advocacy organizations; engage with landlords and familiarize them with LifeSTEPS housing services and community resources to assist in preventing and addressing tenant issues.
• Provide culturally appropriate health education information and outreach in community‑based settings, such as homes, clinics, shelters, local businesses, and community centers for various…