Case Manager - Case Management Program

Case Manager

The Case Management Program currently follows a temporary hybrid work schedule. Effective June 8, 2026, Case Managers are required to report to SHOPP's main office located at 975 Kelly Street BX NY, one (1) scheduled day per week, in addition to attending required in-person trainings, meetings, supervisory sessions, and organizational events as assigned. In the event an employee has an emergency or preapproved PTO and is unable to report on their designated in-office day, an alternate in-office workday must be scheduled and approved within the same workweek to meet operational needs.

Remaining workdays may be conducted in a hybrid format, including remote work from home and/or field-based work in the community, such as client visits. This change is due to program renovation of new permanent site and will remain in effect until further notice.

The position requires regular in-person home visits throughout the South Bronx community and may require walking up and down stairs. Employees must maintain the ability to travel within the community and fulfill all client-facing and operational responsibilities in a timely and professional manner. Equipment ranging in weight up to 5 lbs. may be necessary to travel with for home visits.

Staff working a hybrid schedule are expected to remain fully available and accessible during standard business hours, Monday through Friday from 9:00 AM to 5:00 PM. This includes maintaining active communication, participating in meetings with cameras on when requested, responding to client and program needs in a timely manner, and being available for client emergencies, home visits, field work, and other in-person responsibilities as needed.

The hybrid schedule may include field-based work, one required in-office day, and remote work responsibilities, while ensuring consistent coverage and support to clients and the program. Neighborhood SHOPP reserves the right to modify work schedules, reporting expectations, and hybrid arrangements based on programmatic, operational, client, or organizational needs at any given time.

Essential Functions and Responsibilities:

• Hybrid staff are expected to remain fully available and accessible during standard business hours, Monday through Friday from 9:00 AM to 5:00 PM. This includes maintaining active communication, participating in meetings with cameras on, responding to client and program needs in a timely manner, and being available for client emergencies, home visits, field work, and other in-person responsibilities as needed;
• The hybrid schedule includes field-based work, one required in-office day, and remote work responsibilities, while ensuring consistent coverage and support to clients and the program;
• On a rotation basis, serve as the back-up Intake Worker and conduct intake screening interviews with referral sources and/or clients;
• Maintain a caseload as assigned by the Social Worker Team Leader;
• Conduct in-home assessments to identify goals, available resources, and strengths, eligibility for benefits and entitlements, and need for long-term services. Equipment ranging in weight up to 5 lbs. may be necessary to travel with for home visits;
• Establish a collaborative helping relationship with clients and family support systems that uphold the dignity and self-determination of the older adult;
• In collaboration with the supervisor, develop initial and long-term care plans; recommend services and monitor waiting lists;
• Maintain regular bi-monthly contact with the client and informal supports for mutual evaluation and monitoring the adequacy of care plans and service delivery in a timely manner;
• Provide crisis intervention services and assist clients in the development of emergency contingency plans;
• Maintain complete and well-written documentation of case records in STARS;
• Communicate with referral sources and other community resources to ensure timely and appropriate service delivery;
• Provide client education and advocacy;
  Actively assist in timely referrals/ applications/ recertification's to other non-DFTA service providers to ensure the conservation of limited resources;
• Determine cases eligible for termination and close within the guidelines of program procedures;
• Complete a minimum of 16 hours of annual training;
• Work as part of a team focusing on collaboration, cooperation, and shared staff roles and 3 case assignments;
• Participate in SHOPP staff training programs, staff meetings, and other meetings as assigned;
• Involvement in a supervisory relationship with the supervisor and accept peer-to-peer supervision;
• Conduct self-assessments for probationary and annual performance evaluations;
• In collaboration with the team, develop work/off-site schedules;
• Request leave time and petty cash in a timely manner;
• Maintain complete program records in a timely manner along with reports required for documentation and statistical reporting for funding sources;
• Conduct outreach, informational and program presentations to community groups; represent SHOPP at…