Refugee Cash Assistance; RCA Program Specialist

Refugee Cash Assistance Program Specialist

World Relief seeks a Refugee Cash Assistance Program Specialist who will be responsible for administering Refugee Cash Assistance services to eligible clients, including eligibility determination, case management, payment authorization, service coordination, and documentation. The specialist supports refugee households in achieving economic self-sufficiency through individualized service planning, referrals, and ongoing monitoring of client progress. This is a limited-term position funded through a grant agreement until September 30, 2026, and contingent upon funding extension.

Hybrid

Schedule:

Monday-Friday; 3 days in the office, 2 work from home days.

Client Eligibility and Enrollment:

• Conduct intake appointments and determine eligibility for Refugee Cash Assistance and related services in accordance with federal and state guidelines.
• Complete eligibility assessments, collect required documentation, and maintain accurate client records.
• Explain program requirements, client rights, responsibilities, and available services.
• Ensure timely enrollment and service delivery for eligible clients.

Case Management and Client Support:

• Maintain an active caseload of RCA participants.
• Develop individualized self-sufficiency plans that address employment, housing, healthcare, transportation, and other identified needs.
• Conduct regular client follow-ups to monitor progress toward self-sufficiency goals.
• Provide strengths-based case management and crisis intervention as needed.
• Coordinate referrals to employment services, English language classes, healthcare providers, public benefits, and community resources.
• Assist clients in overcoming barriers to employment and economic stability.

Cash Assistance Administration:

• Calculate and authorize RCA payments in accordance with program guidelines.
• Ensure timely and accurate processing of cash assistance requests and supporting documentation.
• Monitor client participation requirements and ongoing eligibility.
• Review client cases regularly to ensure payment accuracy and compliance.

Documentation and Data Management:

• Maintain complete and accurate client files in Client Track and other required databases.
• Document all client interactions, assessments, referrals, and case activities in a timely manner.
• Ensure confidentiality and proper handling of sensitive client information.
• Assist with data collection, reporting requirements, and program audits.

Compliance and Quality Assurance:

• Ensure compliance with federal, state, donor, and organizational regulations governing the RCA program.
• Participate in file reviews, monitoring visits, and quality assurance activities.
• Correct documentation deficiencies and implement recommendations from supervisory reviews.
• Stay informed of policy updates and program changes.

Community Engagement and

Collaboration:

• Collaborate with internal programs including Employment Services, Reception & Placement, Matching Grant, Preferred Communities, and other integration services.
• Develop and maintain relationships with community partners and service providers.
• Represent World Relief at community meetings, trainings, and collaborative events as assigned.
• Advocate for refugee clients and support equitable access to services.

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Bachelor's degree in Social Work, Human Services, International Studies, Public Administration, or a related field preferred.
• Minimum one year of experience in case management, refugee services, social services, eligibility determination, or related field preferred.
• Strong organizational, documentation, and time-management skills.
• Experience working with culturally diverse populations.
• Proficiency in Microsoft Office applications and database systems.
• Experience using Client Track or similar case management software preferred.
• Fluency in an additional language such as Spanish, Arabic, French, Swahili, Lingala, Dari, Farsi, Pashto, or Ukrainian is preferred.
• Ability to work occasional evenings and weekends as required.
• Valid drivers license, access to reliable vehicle and ability to pass MVR standards

• Mature and personal Christian faith.
• Committed to the mission, vision, and values of World Relief.
• Desire to serve and empower the Church to impact vulnerable communities.

$23 - $25 an hour

World Relief offers a competitive benefits package and employee discount program for full-time, Regular, employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person…