Workforce Services Representative

This recruitment will be used to fill vacancies as they occur within the Department of Employment, Training and Rehabilitation (DETR). Positions may be based at the Reno EmployNV Career Hub or assigned to satellite and community‑based service locations, including libraries, colleges, youth hubs, and other partner sites throughout the service area. Depending on operational needs, incumbents may deliver workforce development services in a variety of settings to enhance accessibility for job seekers, employers, youth, veterans, and other priority populations.

This position serves individuals seeking training opportunities, supportive services, and other resources necessary to obtain and retain meaningful employment. Incumbents may also assist customers who require employment‑related support to secure items or services needed to accept a job offer. Responsibilities may include providing services in person, conducting outreach activities, and working at remote community locations while maintaining strong partnerships with local organizations, educational institutions, and community stakeholders.

Successful candidates must demonstrate proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, and be capable of utilizing technology and data management systems to effectively deliver workforce services and maintain accurate records. A minimum typing speed of 40 words per minute is required. While not required, bilingual proficiency in English and Spanish is preferred.

Workforce Services Representatives provide a broad range of services in accordance with the Workforce Innovation and Opportunity Act; assist job seeking customers and business customers seeking qualified applicants; and provide priority employment services to eligible veterans and disabled veterans as defined by the Department of Labor.

Graduation from high school or equivalent education and two years of relevant program experience which included interviewing job seeking customers to gather education and work history information, or business representatives to determine job requirements from business customers; evaluating education and training and applying knowledge of specific occupational requirements and labor market conditions to make referrals to job openings; assisting customers to use computer equipment and software to develop resumes, assess skills and aptitude, search the Internet for job openings, or enter job listings in the Internet;

recording information gathered from customers using program related computer software; identifying barriers to employment and explaining program requirements and regulations; OR one year of experience as a Workforce Services Representative II in Nevada State service; OR an equivalent combination of education and experience as described above.

Interview customers to elicit information regarding education, training, work experience, and occupational goals or interests; assist customers in registering for services; search current job listings and screen job seeking customers to ensure education and experience meet job order specifications; contact businesses on behalf of job seekers; refer qualified customers to businesses and verify referral results; provide information and referrals to programs available in the community;

identify customers who are eligible for assistance offered through the Trade Readjustment Act, Career Enhancement Program, or veterans services; gather required information and make appropriate referrals to community‑based services, partner services, or other federal programs.

Assist customers to use the resource center’s automated equipment to search for employment on the Internet, access career/employer statistics and information, utilize the interest and skills assessment and training software, and prepare resumes and cover letters; provide explanations understandable to the customer regarding procedures and resource center usage.

Advise job seeker on results of self‑assessment tests and career direction options; suggest training and other resources to assist in career pursuit; edit and proof resumes; identify obstacles to employment and…