Level 2 PRS Case Manager

REMOTE WORK: Yes

LOCATION: Residency in the state of New Jersey is required, preferably within 50 miles of a major airport (max 1 hour commute).

BILINGUAL PREFERRED: English/Spanish

TRAVEL REQUIRED: Yes, 50% travel in-state and neighboring states

SALARY: $70,000/annually based on experience

The Level 2 Post Release Services (PRS) Case Manager plays a critical role in providing essential support and services to unaccompanied children and their sponsors. This position requires a high level of technical and professional expertise to provide essential support and advocacy in ensuring the safety and well-being of children. The Level 2 PRS Case Manager primary focus is ensuring the well‑being and successful integration of minors into their new environment.

• Provide culturally and linguistically appropriate post placement services and comprehensive case management for minors.
• Carry a case minimum caseload of 15 PRS cases, services are provided virtually and in person every 90 days.
• Complete individualized needs assessments with minor and sponsor, and develop case plans with particular attention to culture, language, and special circumstances.
• Provide ongoing case management services to children and families based on their assessed needs.
• Apply a trauma informed approach to support families in building trust through safety, connection, and self‑regulation.
• Maintain a high standard of record‑keeping according to AI and ORR policies and procedures utilizing the UAC Portal and internal software systems.
• Position requires up to 50 percent long distance travel with limited notice.
• Provide information, education, referrals, outreach, advocacy, and support to ensure that each child receives the services they require.
• Assess the safety and appropriateness of the placement using child welfare principles and social work best practices through phone/video calls (using Whats App or other video conferencing tool), interviews, and home visits.
• Maintain confidentiality of health care records and information in keeping with HIPAA and Protected Health Information (PHI) requirements.
• Must maintain confidentiality in all program areas including information regarding youth.
• Coordinate and maintain communication with key stakeholders.
• Participate in regular training and communication sessions utilizing Teams, Zoom or other platforms required for communicating with peers, supervisor, and headquarters staff.
• Display professional conduct and ensure respectful interactions during any contact with children, coworkers, supervisors, ORR representatives, and other vendors or community members.
• Adhere to all state and federal laws and regulations.
• Follow all company policies and procedures.

• A bachelor’s degree in social work, behavioral science, or social services with at least two years’ progressive experience in social services, case management, child welfare.
• Experience in child welfare, child placements, family preservation and social service provision is desired.
• Must be skilled at writing professional, thorough assessment reports.
• Extensive knowledge of immigrant community local resources is desired.
• Excellent organizational, verbal, written, and interpersonal communication skills, and ability to prioritize duties in a fast‑paced environment.
• Must have a valid driver’s license, reliable transportation, insurance, and a clean driving record.
• The position is remote, and the candidate must have an appropriate workspace to complete documentation, client phone calls, and video conferencing.
• Proficient in Microsoft Office including using Excel and Teams for maintaining regular contact with supervisor.
• Ability to type and be computer literate. Comfortable with using a tablet/iPad, or laptop to complete daily assignments is required.
• Fluency in Spanish is preferred, proficiency in additional languages a plus. Interpreter services are made available as needed.
• Candidate must demonstrate a commitment to comply with mandatory state reporting requirement for child abuse and neglect.
• Able to work cooperatively with a multi‑disciplinary team including project staff, supervisors, remote support staff,…