Human Services Program Representative

Position Overview

As a Human Services Program Representative 1 with the Department of Human Services, you will help support services that make a difference in people's daily lives. This position supports programs that help individuals and families access developmental programs. Together with community partners, you will ensure individuals with intellectual disabilities and autism live an everyday life full of choice and opportunity. This is a rewarding career path for someone who wants to create positive change and strengthen communities across the region!

• Case Reviews:
  Complete reviews of service records and program activities to ensure compliance with waivers, regulations, and policies.
• Program Monitoring:
  Evaluate the quality of community programs through site visits, interviews, and observation to confirm that consumer needs are met effectively.
• Policy Participation:
  Contribute to policy development by reviewing draft bulletins, joining focus groups, and engaging in committee work.
• Incident Oversight:
  Review incident reports, address complaints, and support regional duties while serving as Duty Officer on a rotating basis.
• Workgroup Engagement:
  Coordinate, facilitate, or participate in assigned projects, committees, or statewide initiatives.
• Technical Guidance:
  Act as a subject‑matter expert to provide direction and assistance to regional staff and partner agencies.

• Full‑time employment.
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30‑minute lunch.
• Telework:
  You may have the opportunity to work from home part‑time, up to 3 days per week. A securely configured high‑speed internet connection and an approved location inside Pennsylvania are required. If you are unable to telework, you will have the option to report to the headquarters office in Scranton. The ability to telework is subject to change at any time.
  
  Additional details may be provided during the interview.
• Salary:
  In some cases, the starting salary may be non‑negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor’s degree; or an equivalent combination of experience and training.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to (Use the "Apply for this Job" box below). and click on Veterans.

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