Support Coordinator

Support Coordinator

Founded in 1991, Hope Solutions, formerly Contra Costa Interfaith Housing, is a vibrant and socially responsive non-profit agency that provides permanent housing and vital support services to over 2,000 homeless or at-risk families and individuals in Contra Costa County. Over 40 faith-based communities support our work, although there are no religious requirements or affiliations to receive services.

Are you seeking a new role that fully utilizes your talents and potential—while helping to make the world a better place? If so, please read on!

Hope Solution's mission is to heal the effects of poverty and homelessness by providing permanent housing and vital support services to highly vulnerable families and individuals.

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The Support Coordinator (SC) provides site-based and community-based support to adult clients residing at Civic Center Apartments, a Permanent Supportive Housing site in Richmond, California. The SC helps clients navigate social service systems (medical, mental health, legal, educational), working non-judgmentally and respectfully while promoting independence and self-advocacy skills.

The SC works collaboratively with a multidisciplinary team to support the client's perspectives, relationships, and culture while promoting housing stability. The SC also contributes to developing a culture of recovery and empowerment and will uphold the integrity of clients' program goals.

Consumer Support:

• Provide on-site, in-home, or community-based support services to adult clients.
• Direct services include outreach, engagement, referral, linkage, and follow-up services to participants and their families/supports at their preferred locations.
• Direct services are provided in-home, in the field, at various institutional settings, and in other locations in the community.
• Providing transportation to necessary appointments and community resources may be required.
• Meet with clients consistently to establish and maintain contact, build rapport, facilitate client interests in resources, support and accompany clients through interpersonal and institutional transitions, teach and enhance coping skills, facilitate healthy dialogue between clients and relevant parties, and assist with providing referral and linkage services for clients to community supports.
• Participate in maintaining a network of services and resources for clients receiving mental health services. Assist with accessing and providing linkages to other services based on the client's needs.
• Help increase client's own advocacy skills to obtain services.
• Assist clients in developing their own support network with a focus on their individual needs.

Cultural Responsiveness:

• Awareness of and aptitude to understand, respect, and adapt to cultural and identity-based differences within group environments appropriately and effectively.
• Knowledge of and commitment to concepts and issues tied to social justice, diversity, equity, and inclusion and belonging.
• Experience fostering and reinforcing an environment that values unique experiences, cultures, personal humility, authenticity, backgrounds, and goals.
• Participate in and complete our new employee onboarding process, which includes reading and discussing a short chapter in the book, The Color of Law.
• Review and commit to our Diversity, Inclusion, Equity, and Belonging Commitment.

Organizational/Administrative Responsibilities:

• Professionally represent Hope Solutions in all circumstances.
• Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on consumers' behalf, and assuring consumer safety.
• Comply with all local, state, and federal regulations and Hope Solutions policies and procedures.
• Complete required administrative paperwork and reports in a timely and accurate manner.
• Attend all required meetings, including but not limited to Hope Solutions staff meetings, team meetings, consumer case conferences, and linkage meetings with other agencies.
• Complete required personnel-related paperwork and complete expenditure reports for food supplies, petty cash expenses, and/or mileage in a timely and accurate manner.
• Document all services provided in a timely manner.
• Assist with data generation for reports and funding applications as needed.
• Perform other duties and responsibilities as assigned.
• On-call, after-hours, and backup work may be required.

Work Location Classification:

• Site-Based:
  Work is primarily performed at an assigned Hope Solutions location, with an on-site presence as the standard expectation to support program operations, clients, and team collaboration. This classification applies to GPA, East County, Hacienda, Lakeside, Pomona, El Portal Place, Civic Center Apartments and key roles at Taylor Office such as the Operations Manager and their direct reports.
• Work from home must be approved in advance by the Program Director or Manager. Written approval…