Community Relations & Education Manager

Job Title:

Community Relations & Education Manager

Location:

Remote, US

Arizona, Utah & Colorado: HEMOPHILIA Community Relations and Education Manager

Sanofi’s Hemophilia Community Relations and Education Manager is expected to possess a high level of clinical and customer knowledge, have experience with both field and headquarter protocols and procedures, and possess drive and spirit to engage and influence hemophilia Chapter Executive Directors and their teams, Hemophilia Foundations, Social Workers at Hemophilia Treatment Centers, patients and the bleeding disorder community to deliver educational platforms and inform the execution of current and future unbranded and branded strategies.

The Hemophilia Community Education Manager (CoRe) role is a field-based role that works closely with Hemophilia Chapters and Foundations, managing those relationships as a strategic business partner to place branded and unbranded education in their platforms.

The CoRe will also work closely, and within approved SOPs, with other field professionals including, but not limited to, Regional Business Directors, Area Business Managers, Patient Support Services team, Thought Leader Liaisons and Medical Science Liaisons; in addition to home office-based colleagues in Marketing, Medical Affairs, Sales and Market Access.

Behaviors that are critical for success in this role are collaboration, communication, planning, relationship-building, and the ability to execute tactical initiatives and provide timely feedback. The Hemophilia Community Education Manager will report to the Director, Hemophilia Community Education Managers.

• Align with cross-functional colleagues to orchestrate resources with our Hemophilia Chapters and Foundations, as determined by the Brand Team
• Identify, profile, cultivate and maintain long-term relationships with Executive Directors of the Chapters and Foundations as well as their staff, Social Workers at the Hemophilia Treatment Centers and the Bleeding disorder community
• Assist in the execution of Hemophilia Chapter Service agreements when requested, including completion of annual budget plan and recommendations
• Engage in on-label conversations on topics such as product, disease state and company, at appropriate venues
• Execute unique, on-label and approved programming (e.g. disease state and product) as directed by leadership
• Compliantly collaborate and communicate with the field teams in each assigned area to ensure strategic and tactical cohesiveness
• Compliantly collaborate with patient support teams to ensure strategic and tactical cohesiveness
• Serve as a single point-of-contact to resolve Hemophilia Chapter and Community issues
• Execute a customer-centric needs-based approach with targeted Hemophilia Chapters
• Plan and execute Chapter engagements and executive encounters at local, regional and national conferences, field visits and other venues as directed in a compliant manner

• Capture feedback derived from brand needs through live interactions with the bleeding disorder community and Hemophilia Chapters
• Work with targeted Hemophilia Chapters to obtain feedback on new and existing brand-related strategies/materials (all materials and programs a CoRe will request will be approved by legal, compliance and regulatory)
• Participate as a member of a cross-functional brand team to provide feedback on strategy, messaging and tactical execution and novel programming, ideas, and concepts
• Provide competitive intelligence gained through interactions to help shape strategy
• Facilitate cross-functional planning, recruitment, and execution of regional and national educational programs, capturing feedback to inform brand decisions

• Plan and execute regional and national speaking engagements with the hemophilia community. These engagements include speaking on stage independently, with a Peer ambassador or with an HCP co-speaker.
• Conduct both formal and informal presentations and convey complex hemophilia clinical information fluently to the bleeding disorder community in a professional,…